Lead Product Designer (6 Month Contract Role)

About Us: 

CompassX is a boutique business and technology consulting firm. We help Fortune 500 and high-growth clients deliver their most strategic initiatives, from enterprise transformations to digital and data-driven projects. With over 15 years of proven results, we’ve expanded across industries including financial services, pharmaceuticals, aerospace, consumer products, and quick service restaurants.   We are honored to be recognized as a three-time winner of Consulting Magazine’s Best Boutique Firms to Work For, and previously recognized as a “Best Place to Work” in Southern California and one of INC.’s 5000 fastest-growing private companies in the U.S.

lWe are ooking for an experienced Lead Product Designer for a 6 Month Contract role to support a leading global restaurant brand. You’ll provide senior-level design leadership across the client’s digital customer experiences. You’ll lead complex design work on your own, from defining the problem through implementation. You’ll partner with Product, Engineering, Research, Analytics, Marketing and Operations to deliver customer experiences that are intuitive, accessible and measurable.
What You'll Do:

Lead experience design for complex features, journeys and product initiatives across app, web, kiosk, loyalty and related digital touchpoints.

Turn customer needs, business objectives, research and technical constraints into clear experience direction and designs that can be built.

Own work from problem framing through user flows, interaction design, prototyping, validation, detailed design and implementation.

Partner with Product and Engineering to influence requirements, priorities, tradeoffs and delivery decisions.

Use research, analytics, usability testing and customer feedback to find opportunities and validate solutions.

Apply and evolve design-system patterns so experiences stay accessible, consistent and high-quality.

Lead design critiques and cross-functional working sessions, and clearly explain design rationale and recommendations.
Provide design QA and work with Engineering through implementation to protect experience quality.

Mentor and give design direction to other designers when appropriate, without formal people-management responsibilities.

What You'll Bring:

• Proven experience leading product design for complex digital products or connected customer journeys.
• A strong portfolio that shows product thinking, interaction design, systems thinking, visual execution and measurable outcomes.
• Advanced skills in Figma, prototyping, interaction design, information architecture, accessibility and design systems.
• Experience working through ambiguity on your own and aligning cross-functional stakeholders.
• Strong understanding of customer research and data-informed product design.
• Excellent facilitation, communication and stakeholder-management skills.
• Not required but highly preferred: Experience with restaurant, retail, commerce, loyalty, marketplace or similarly complex consumer experiences. 

Salary: 90 - 100 USD per hour