Collector

Gatestone & Co is looking for hardworking, dedicated, and ambitious employees for our Deceased Care Collections Representative position! We are hiring immediately for this position!

Founded in 1926, Gatestone is an industry leader providing exceptional outsourced Customer Contact Center and Business Process Outsourcing (BPO) solutions to the world’s most respected organizations. Our clients are some of the world’s most respected organizations, including Fortune 500 companies.

We are looking for diligent self-starters! Our ideal candidate is punctual, thorough, able to connect well with our customers, and driven to provide the best possible customer service.

The Estate Collections Specialist is responsible for managing accounts belonging to deceased customers and communicating with authorized parties, including executors, administrators, attorneys, trustees, and surviving family members. This role requires empathy, professionalism, strong communication skills, and the ability to navigate sensitive conversations while working toward account resolution.

The ideal candidate can balance compassion and collections effectiveness while providing excellent customer service, gathering information, discussing resolution options, and maintaining compliance with company policies and procedures.

As a Deceased Care Collections Representative, you will:

1. Provide quality customer service while handling a large number of inbound and outbound calls daily, regarding past-due accounts where the account holder is deceased.

2. Be empathetic and compassionate while working with survivors and executors of estates to resolve defaulted accounts.

3. Review accounts to determine the optimal course of action, while ensuring accounts are handled in compliance with established policies and procedures.

4. Maintains appropriate follow-up with the attorney and/or estate, monitor accounts to ensure the accounts are being handled in a timely manner, and in accordance with the SLA time frames.

5. Works with attorney on post-judgment collection and settlements to maximize recovery of charged-off accounts.

6. Ability to read and interpret legal and court documentation is necessary to perform the essential job functions.

7. Ensure all accounts are properly documented with actions taken, correspondence, and explanation of controllable versus non-controllable delays.

8. Be through and detailed, and able to document calls and account notes while on each call.

Hours of Operation & Pay:

1. $18.50 hourly

2. Monday to Friday 8h00am to 5h00pm EST

Requirements:

1. Excellent attendance and punctuality is a must.

2. Outstanding communication skills.

3. Strong attention to detail and desire to follow procedures.

4. High level of integrity, honesty and judgment.

5. Flexible schedule and open availability to meet business needs.

6. Must have 1+ years of customer service experience.

7. Must have 2+ years of collections experience.

Benefits of working at Gatestone:

At Gatestone, we understand that our corporate success starts by attracting the right people, developing and mentoring those who show potential, and taking steps to retain and promote our top performers.

We believe in our employees and invest in providing the best growth opportunities. Promotions at Gatestone are based on merit, past performance, and leadership potential. We recognize our top employees and help them succeed. We also have a full-time Employee Engagement Specialist who ensures we have fun while working hard!

When you join Gatestone, you do more than join a company. You become part of a team of talented and self-driven individuals

Some of the perks of being employed with us:

1. Work from home opportunities after 90 days.

2. Growth opportunities within the company.

3. Monthly incentives possible.

4. Medical, dental, vision, short & long term disability, and life insurance are available after 60 days of employment.

5. Competitive hourly wages for hardworking individuals.

We are an accessible workplace. Individual accommodation shall be provided for applicants with disabilities who meet the required qualifications. Please advise us at any time during the recruitment process.