Partner Account Manager - Netherlands

Partner Account Manager
Amsterdam Area

About Puzzel 🔍

We're the AI-native customer experience platform built in Norway, trusted across Europe, and growing fast. For 25 years we've helped contact centres deliver faster, more human service — without the clutter or complexity. Today we're #1 in the Nordics, scaling rapidly in the UK and the Netherlands, with one ambition: become Europe's clear CX market leader.

Puzzel Values 🎯

• Built on Trust — our Nordic foundation. Customers, partners, and each other.

• Stronger Together — one team, one purpose, shared wins.

• Stay Hungry — we raise our game every day.

Why we're proud 🏆

• Frost Radar Innovation & Growth Leader in EMEA Customer Experience Platforms (2025)

• CX Awards 'Best Mid-Market Contact Center Platform' (2024)

• Flexa Top 10 most inclusive companies and Top 25 for work-life balance, diversity and inclusion, pet-friendly companies and professional services (2026)

• Consistently high Glassdoor rating

• Mercer-benchmarked pay for equity and market fairness

• Puzzel doesn't just build AI for our customers — we’ve embraced it internally, adopting it across the business to work smarter and faster

Read more about us here.

What you'll do 💻

We're recruiting a Partner Account Manager to take a leading role in growing Puzzel's channel business in the Netherlands. You'll build scalable revenue through our partners, executing the UK partner strategy by developing existing strategic partnerships and winning new resale and referral partners.

• Pipeline generation: map accounts between our direct team and partners, keep Salesforce up to date (using solutions like Gong & Responsive on every opportunity), pitch Puzzel's value proposition to the partners’ account managers, and work with partners’ CCaaS experts and Puzzel Marketing on joint messaging and campaigns for partners' customer bases.

• Deal support: be the voice of the partner in internal deal reviews and planning sessions, keep information flowing between Puzzel and the partner on in-flight deals, align partner sales, technical and delivery resources, and work with the partner to gather key MEDDPICC qualifying information from the customer.

• Partner strategy and relationship management: understand each partner's business and align our proposition to their objectives, orchestrate QBRs across partners and Puzzel's departments, maintain a clear business plan for each key partner, and monitor performance with action plans to improve engagement and mutual success.

• Partner recruitment: research and target partners that fit our ICP, define a proposition for each that will resonate, use leadership support to reach decision makers, and manage contract negotiations and onboarding with RevOps to deliver a best-in-class partner experience.

The must haves 💪

• Native or fluent Dutch language skills

• Strong sales experience

• A 'hunter', new business mindset

• Extensive experience in the SaaS industry

• Demonstrable ability to navigate partner and internal sales teams

• A team player mindset: humble, hungry and smart

• Strategic thinking, with the ability to build scalable business models

The nice to haves ➕➕➕

• Proven success in driving revenue through channel partners

• Previous knowledge of the CCaaS, customer contact centre or CX industry

• A network of industry-relevant resellers and partners to tap into straight away

The location

We are ideally looking for someone to be based in mid NL area, but it's important to mention we're remote-first.

We are very flexible with hybrid working, but we’d like to see you spending time with the team where possible, particularly as the Dutch entity grows. We provide passes to Regus office spaces.

What to expect from the interview process ❔

• Screening call with Talent Acquisition

• 1st interview with Partner Team Lead & Partner Account Manager

• Final panel interview

Diversity & Inclusion 🌍

We want everyone at Puzzel to feel able to be their true, authentic self at work – regardless of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age or economic background.

We're proud of our diverse, global workforce, but there's more to do. Our current gender split is 25% female to 75% male – in line with the SaaS average, but not where we want to be. Here's how we're improving it:

• Our C-suite has moved from 100% male in 2023 to a 5:3 male-to-female split today.

• Female hires grew from 23.6% in 2021 to 41% in 2024, dipping to 34% in 2025 — a trend we watch closely, but never treating as a tick-box exercise.

• We partner with Flexa, to compound our aspiration to attract a diverse talent pool.

• We work with state employment initiatives in Norway and Sweden on internship and apprenticeship routes, to help early-years talent into the workforce.

One Last Thing👆

Even if you're only a 75% match for this role, we still want to hear from you — this list is indicative, and skills can always be learnt.

We're unable to offer sponsorship for this role, so you'll need existing eligibility to work in the country you're applying to.

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