Level 1 Application Support Analyst – Workday & Zip

Description

At Sequoia Connect, we are a Talent-First Technology Ecosystem that redefines how elite professionals interact with the global digital landscape. We move beyond traditional models to act as a catalyst for the top 1% of global talent, connecting human potential with complex industrial execution. By joining our inner circle, you are not simply taking a position; you are aligning with a strategic partner dedicated to updating your "Human OS" and accelerating your growth through world-class, high-impact projects.

We are currently partnering with a rapidly growing, automation-led powerhouse that serves 31 Fortune 500 companies across the financial, healthcare, and manufacturing sectors. With a global workforce of over 32,000 employees and a presence in 28 countries, our client is a titan of digital transformation. Their "Automate Everything, Cloudify Everything" strategy ensures you will be working at the absolute forefront of AI-driven automation and cloud solutions.

This is your chance to thrive in a "Customer Success, First and Always" environment that prizes continuous learning and radical ownership. You will collaborate within an international network of expertise across 39 delivery centers worldwide, gaining exposure to complex engineering challenges that redefine industrial standards. If you are a driven professional looking for a dynamic, forward-thinking workplace where your growth is the priority, this is where you belong.

We are currently searching for a Level 1 Application Support Analyst – Workday & Zip:

The Challenge (Responsibilities)

• Receive, log, categorize, and prioritize incidents and service requests through the designated IT service management platform.
• Provide initial troubleshooting for login, access, navigation, and basic application functionality issues.
• Guide users through supported Workday self-service tasks and Zip purchasing requests, approval steps, and status inquiries using established procedures.
• Troubleshoot browser and session issues and coordinate SSO or MFA incidents with the appropriate identity support team.
• Fulfill standard service requests within assigned permissions and approved procedures.
• Collect relevant error messages, screenshots, reproduction steps, and business impact before escalating unresolved issues.
• Route configuration, integration, data, and advanced functional issues to Level 2 support, application administrators, or business process owners.
• Maintain ticket ownership and provide timely user updates through resolution.
• Follow agreed service level agreements, escalation procedures, and incident management practices.
• Maintain knowledge articles and identify recurring issues or opportunities to improve self-service.
• Handle employee, supplier, and financial information in accordance with organizational security and confidentiality requirements.

Your Profile (Requirements)

• 2–3 years of experience in a service desk, technical support, or application support role.
• Experience supporting enterprise applications and troubleshooting common web application issues.
• Familiarity with ticketing platforms such as ServiceNow, Jira Service Management, or equivalent.
• Basic understanding of incident management, request fulfillment, prioritization, and escalation.
• Customer service mindset, structured troubleshooting skills, and attention to detail.
• Ability to follow documented procedures and collaborate with technical and business teams.
• High-Performance Mindset: Resilience, emotional intelligence, and a focus on agile delivery.
• Technologist DNA: A deep understanding of the difference between "coding" and "engineering."

Desired

• Hands-on experience specifically with Workday or Zip (experience in similar enterprise systems is also highly valued).
• Familiarity with cloud-native foundations or AI coding assistants.

Languages

• Advanced Oral English: For seamless collaboration with global teams.
• Advanced Spanish.

Special Notes

• Our Client is seeking dedicated professionals to act as the first line of defense for their core enterprise systems.

Work Arrangement

We value flexibility to support your lifestyle. This position is available as:

• Remote (Depending on specific project needs).

If you meet these qualifications and are pursuing new challenges, start your application on our website to join an award-winning employer. Explore all our job openings | Sequoia Career’s Page: https://www.sequoia-connect.com/careers/

Requirements

• 2–3 years of experience in a service desk, technical support, or application support role.
• Experience supporting enterprise applications and troubleshooting common web application issues.
• Familiarity with ticketing platforms such as ServiceNow, Jira Service Management, or equivalent.
• Basic understanding of incident management, request fulfillment, prioritization, and escalation.
• Strong English communication skills, both written and verbal.