Windows Systems Engineer (Application Packaging / Endpoint Environment - Remote)

PLEASE NOTE:  No corp-to-corp candidates will be accepted.

• Tier One Technologies is seeking a Windows Systems Engineer with experience in application packaging and endpoint management.
• This remote Contract-to-Hire position will be originated in Raleigh, NC.
• Must be a US citizen.
• SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.

• Contribute to the modernization of the company’s endpoint environment, including Windows 11, Office 365, and other technologies supporting workplace transformation.
• Perform and coordinate endpoint device updates, patching, application packaging, App Store publishing, vulnerability remediation, and pilot testing across the company. Support these activities across all teams within endpoint Integration and coordinate with other departments as needed.
• Leverage AI tools to deliver secure, reliable, and modern endpoint solutions, selecting appropriate tools and ensuring responsible data handling.
• Hand on knowledge of modern Windows, iOS and Android Operating systems.
• Operate, maintain, and support complex endpoint technology components.
• Develop scripted solutions (PowerShell/VBScript), package applications (Flexera WiseScript/InstallShield), and automate endpoint health remediation (e.g., service status, restarts, disk space, CPU, Event Logs) to remove legacy software, install updates, and address technical issues across user devices.
• Analyze and resolve component-level availability/performance issues; collaborate with vendors to implement approved fixes.
• Track open tickets, documenting every stage, including conversations, GitHub script revisions, time logs, testing schedules, and Tanium target creation for script rollouts.
• Build and maintain specialized knowledge of current and emerging technologies within assigned platforms.
• Provide training and knowledge transfer to less experienced IT team members.
• Deliver user assistance, training, and information sharing.
• Provide customer-facing support across diverse technology components.
• Adhere to formal change and test management procedures.
• Escalate atypical or unexpected findings promptly.
• Create action plans to resolve detected faults and track outcomes.
• Install, test, and implement complex component-level infrastructure changes independently.
• Conduct isolation testing for faulty equipment and software.
• Establish and refine operational processes to deliver world‑class technology platforms.
• Utilize associated management systems to operate and monitor platforms.
• Perform capacity and performance analysis; develop and implement optimization recommendations.
• Develop recommendations and implementation procedures for new hardware/software; prepare materials suitable for presentations.
• Document solutions approach comprehensively and maintain troubleshooting records.
• Maintain computer‑based documentation and ticket systems to record configurations, track changes/issues, and compile performance data.

• A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field, then 4 additional years of related experience
• 8+ years of relevant professional experience.
• Proficiency in PowerShell scripting, with a focus on creating Windows packages within an endpoint environment.
• Experience with Tanium and related endpoint management technologies.
• Proven ability to collaborate across functions and work effectively with diverse teams to achieve shared objectives.
• Strong written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Excellent multitasking and time management skills, with the ability to prioritize and manage multiple concurrent projects.
• In-depth knowledge of distributed system architectures, including hardware and software components.
• Customer service skills and the ability to satisfy client problems and needs when working in a Service Center environment successfully and consistently.
• Ability to be proactive and resourceful in managing multiple priorities in a dynamic and fluid environment.
• Effective oral and written communications skills.
• Must be a US Citizen and be able to obtain a Position of Public Trust Clearance.
• Candidate must have lived in the United States for the past 5 years.
• Cannot have more than 6 months travel outside the United States within the last 5 years. Military Service excluded.