Implementation Project Manager Ops - International Team

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

Fully Remote (U.S. Only): This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements. You must be available five days per week during designated work hours. The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary.

Position Overview:

Paylocity is looking for a dynamic and enthusiastic individual seeking to expand their career into the global payroll industry. As a Paylocity Global Project Manager, you will be working alongside the Client Services/Support Team, as well as with our internal and external Partners to implement eager, new clients and support existing, loyal ones with our best-in-class solution. The Project Manager is a high visibility, client-facing role, which requires acting as the client's dedicated point of contact and main advocate for any issues during the implementation or on-going service delivery. The Project Manager is responsible for ensuring the overall quality, accuracy, and on-time delivery of global payroll solutions with a focus on exceeding client satisfaction. The Project Manager is a position that works remotely and securely with a portfolio of Clients, internal teams, and partners across the globe.

Responsibilities:

Project Management - Work in partnership with Global Payroll Consultants and other key internal stakeholders (Tech Services, Finance, International Partnerships, Sales, Development, etc.) and external stakeholders (Client, In-Country Partners, Third-party Consultants) to ensure shared ownership for the project deliverables and outcomes. Lead the project team through effective engagement and collaboration to ensure a common sense of purpose, an understanding of key outcomes and how they will be achieved.

Project kick-off – Coordinate introductory meetings between client and ICP contacts to present Paylocity Welcome Package, scope, and timelines.

Project plan – Collaborate with clients and partners using project plans to gather, track, and share milestones, deliverables, and responsibilities.

Payroll data and process requirements – Define, setup, and validate the agreed client payroll data, processes, establishing all of the local payroll requirements. During hyper care, ensure client’s payroll calendar is executed timely and effectively.

System configuration and training – Define, agree to, and configure all interfaces, preferences, processes, and reports to successfully deliver parallel and live payrolls. Partner with clients to validate data and setup requirements before go-live, and train them on all aspects of payroll platform.

Treasury management – Work with the client, Paylocity Finance team, and the In-Country payroll partner to agree upon and set-up all employee and statutory payment/banking processes. During hyper care, monitor employee payment execution to ensure successful net pay deposits.

Internal collaboration – Work with internal stakeholders (e.g. General Ledger Analyst, Integration Engineer) to achieve successful introduction/delivery of ancillary services projects (e.g. GL reports, HRIS integrations).

Communication – Act as the principle point of contact for all project matters for the client. Regular status reporting to the Director of Client Services, or other Management or Senior Leadership should be expected, with the Project Manager taking ownership for and appropriately escalating issues where necessary. Schedule and attend recurring meetings to report on project statuses, identifying any risks, actions, issues and dependencies, and provide timely recaps and follow-ups. Collaborate with other departments to achieve companywide goals while improving Paylocity's processes and procedures.

Special projects – Assist the Director of Client Services, and the Client Services department with its continued growth and business transformation goals, supporting internal projects, focus groups, postmortems, etc. to maintain a focus on improvement.

Required Experience :

• Bachelors degree required
• A minimum of 5 years of client management experience in the payroll/HCM industry.
• A minimum of 2 years professional experience in implementation/project management in a Software-as-a-Service environment.
• Pro-active, thorough approach to problem solving.
• Customer-focused with a service-orientated approach.
• Exceptional communication skills with ability to adapt communication style to variety of stakeholders including those where English is not their first language.
• Demonstrated ability to assess situations, determine importance, urgency, and risks; making timely decisions in the best interest of both the client and Paylocity.
• Strong organization skills including the ability to establish priorities, develop work plans, assess progress towards goals, and pay attention to detailed data and information.
• Highly resilient in the face of adversity and manage stress effectively in a fast-paced, deadline-driven environment.
• A detail-oriented approach with a strong emphasis on accuracy and quality.
• Ability to work both independently and on a team.
• Confidence in dealing with ambiguity, uncertainty and the need to change rapidly.
• Highly motivated and driven professional individual with proven track record of delivering projects on time with high levels of customer satisfaction.
• Forward thinking, able to plan and organize own workload to balance work and life.

Preferred Experience:

• Deep understanding of software implementations, preferably payroll processing software.
• Knowledge/exposure to domestic and international HCM solutions
• Experience working for a business going through substantial growth and change with the ability to utilize change management skills to help drive the business to achieve its objectives.
• Occasional travel to bi-annual company-wide meetings, tradeshows, conferences, etc.

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

The pay range for this position is $68,300 - $85,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.