This is a remote position.
We are looking for a Debt Recovery Assistant for our UK-based client, a telecommunications infrastructure company providing network construction, fibre installation, maintenance, and upgrade services to major network operators across the UK.
The Debt Recovery Assistant will be responsible for coordinating the recovery of outstanding debts owed to the company by current and former employees. The role involves maintaining accurate debt records, tracking repayments, managing payment plans, issuing correspondence, and following up on overdue payments.
The successful candidate will work closely with Payroll, HR, Finance, and other internal stakeholders to resolve discrepancies, monitor outstanding balances, and prepare regular reports. Strong organizational skills, attention to detail, confidentiality, and professional communication are essential for this role.
Your Duties
- Maintain accurate records of all debt cases involving current and former employees.
- Monitor outstanding balances and keep debt recovery records up to date.
- Track and record payments received against outstanding debts.
- Establish and maintain agreed repayment plans in accordance with company policy.
- Monitor repayment plans and follow up on overdue or missed payments.
- Prepare regular reports detailing outstanding balances and repayment status.
- Reconcile payments and investigate discrepancies.
- Prepare and issue written correspondence regarding outstanding debts.
- Liaise with Payroll, HR, Finance, and other relevant departments to support debt recovery activities.
- Escalate disputed debts and non-payment cases to management.
- Maintain confidentiality when handling employee and financial information.
- Carry out other reasonable duties as requested.
Requirements
- 2+ administrative experience, ideally within Finance, Payroll, HR, or a business support function.
- Experience maintaining databases, trackers, or management reports.
- Strong organizational and administrative skills with excellent attention to detail.
- Effective written and verbal communication skills.
- Ability to manage and prioritize multiple tasks while maintaining accuracy.
- Professional and confidential approach to handling sensitive information.
- Strong problem-solving and reconciliation skills.
- Competent user of Microsoft Office applications, particularly Excel, Outlook, and Word.
- Ability to build positive working relationships with internal stakeholders.
- Fluent English.
Salary: EUR 800
