Senior Technical Support Engineer

Avenga is an international engineering firm helping businesses operate with AI at the core. With 6,000+ experts worldwide, we combine engineering expertise with AI-native thinking to turn ambitious ideas into real-world impact across industries, technologies, and markets.

At the core of the role

We are building cutting-edge cloud solutions that empower enterprises worldwide. Our mission is to deliver reliable, scalable, and secure platforms that support critical business operations across industries.

We are looking for a Senior Technical Support Engineer to join our global team. This role involves providing advanced support for cloud infrastructure products, troubleshooting complex issues, and ensuring customer satisfaction in high-pressure environments.

The position is based in US (US Citizen), and requires strong technical expertise combined with excellent communication skills.

Core skills you’ll bring

• Bachelor’s degree in Computer Science, Engineering, or related technical field.

• Experience in customer-facing technical support roles.

• Strong troubleshooting skills for complex technical issues.

• Excellent written and verbal communication skills in English (Advanced).

• Solid L2/L3 networking knowledge: stacks, switching, routing, firewalls.

• Experience working with Linux.

• Ability to manage and prioritize multiple customer issues in dynamic, high-pressure environments.

• Must be a US Citizen.

Nice-to-have:

• Experience with Docker and Kubernetes.

• Experience with ELK stack.

• Background working with Telecommunication Providers.

The impact you'll create

• Provide technical support for cloud infrastructure products and operator suites.

• Perform in-depth log debugging and analysis.

• Support customer KPIs and SLAs.

• Execute software upgrades and patching.

• Lead emergency recovery for outages.

• Maintain customer lab environments.

• Mentor and train other engineers.

• Document technical solutions and contribute to the knowledge base.

What supports your journey

• Collaboration with engineers and technicians across multiple product lines and global regions (Canada, US, China, Costa Rica, Romania, and more).

• Exposure to cutting-edge cloud infrastructure technologies based on open-source platforms.

• Opportunities to innovate, mentor, and grow within a global technical support organization.
  

People are at the core of Avenga. We provide equal opportunities regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic. We are committed to a respectful environment where everyone can be themselves, share their ideas, and feel that they belong.