Sales & Renewals Advisor

Sales & Renewals Advisor

£27,943.50 basic salary + quarterly commission | Permanent, full-time | Work from home

Are you confident on the phone, motivated by targets and passionate about building great customer relationships?

We’re looking for a driven Sales & Renewals Advisor to join Foundever, supporting an established campaign with UK and international business customers.

In this role, you’ll work with existing customers to renew their maintenance agreements and annual licences, introduce relevant products and services, and identify opportunities to grow existing accounts. Through a combination of inbound and outbound calls and email communication, you’ll help customers understand their renewal options while delivering a professional, helpful and positive experience.

If you enjoy sales, building relationships and turning opportunities into results, this could be the role for you.

What you’ll be doing

You’ll take ownership of customer interactions throughout the renewal process, helping customers find the right solutions while achieving your individual and team targets.

Your responsibilities will include:

• Managing customer renewals: Proactively contact existing UK and international customers to advise them of upcoming renewal dates and secure renewals for maintenance agreements and annual licences.
• Identifying sales opportunities: Recognise opportunities to upsell relevant products, services and licences based on customer needs.
• Building customer relationships: Develop positive, professional relationships with existing customers and internal teams to support customer retention and business growth.
• Delivering excellent service: Use active listening, effective questioning and clear communication to understand customer requirements and recommend suitable solutions.
• Handling objections: Confidently address customer concerns, explain product features and benefits, and work towards securing customer agreement.
• Managing quotations and orders: Generate quotations through Salesforce and process orders accurately using the latest price lists and product codes.
• Maintaining accurate records: Record customer interactions, sales activity and transactions in Salesforce to ensure information is accurate and up to date.
• Managing your sales pipeline: Organise and prioritise renewal opportunities, follow up with customers and ensure actions are completed within the required timescales.
• Working towards targets: Achieve daily activity and order-processing expectations while maintaining high standards of accuracy, customer service and professionalism.
• Working collaboratively: Share information, support colleagues and contribute to the wider team's success.

What does success look like?

This is a target-driven sales role where organisation, consistency and a proactive approach are essential.

Your daily expectations will include:

• 40 calls per day, across inbound and outbound activity.
• 8 orders processed per day, ensuring accuracy and adherence to the required processes.

You’ll be expected to balance sales performance with excellent customer service, ensuring every interaction is handled professionally and every opportunity is managed effectively.

What we're looking for

We're looking for someone who enjoys speaking to customers, understands the importance of meeting targets and has the confidence to identify and develop sales opportunities.

You'll ideally have experience in sales, preferably within a telesales environment, and be comfortable communicating with a diverse range of customers.

You'll also bring:

• Excellent spoken and written English, with the ability to communicate clearly and professionally.
• A customer-focused approach and the confidence to identify customer needs and recommend appropriate solutions.
• Strong sales and negotiation skills, including objection handling and securing customer agreement.
• A positive, motivated and target-driven attitude.
• Excellent organisation and time-management skills, with the ability to manage a busy and varied workload.
• Strong interpersonal skills and the ability to build effective working relationships.
• Good attention to detail when preparing quotations, processing orders and updating customer records.
• Confidence using Windows, Microsoft Office and Mac operating systems.
• The ability to summarise conversations and next steps clearly when concluding calls and emails.
• A collaborative approach and the ability to work effectively as part of a team.

Experience using Salesforce would be an advantage, although it isn't essential.

Qualifications: No formal educational qualifications or professional certifications are required.

Salary, commission and working hours

• Basic salary: £27,943.50 per annum, paid monthly.
• Commission: Quarterly commission, with an annual on-target earnings (OTE) indication of £7,000–£9,000.
• Contract: Permanent, full-time.
• Working days: Monday to Friday.
• Working hours: Between 2:00pm and 10pm.

The role offers the opportunity to increase your earnings through quarterly commission, alongside a permanent position with an established campaign.

Working from home

This is a home-based opportunity, giving you the flexibility to work remotely while remaining connected to your team.

To work effectively from home, you'll need:

• A reliable internet connection with a minimum speed of 6 Mbps to support voice and data.
• A quiet, dedicated working space.
• An environment free from distractions or frequent footfall, allowing you to handle customer calls professionally.

A suitable home-working setup is essential for delivering a consistent, high-quality customer experience.

Why join Foundever?

Foundever is a global leader in customer experience, partnering with leading brands and organisations to create meaningful connections through people, technology and innovation.

When you join Foundever, you'll become part of a team focused on delivering excellent customer experiences. You'll have the opportunity to develop your sales skills, build customer relationships and contribute to the success of an established campaign.

You'll also benefit from Foundever's standard employee benefits and perks.

Additional information

• Minimum age: 18+
• Background checks: Basic DBS check required.
• Other checks: No additional checks specified.

Ready to take the next step?

If you're motivated by sales, enjoy building customer relationships and want to turn your communication skills into results, we'd love to hear from you.

Apply now and take the next step in your sales career with Foundever.