Online Librarian

The Librarian manages and supports digital library operations in support of the institution's academic mission. Under the direction of the Dean, this position provides research assistance, maintains digital library resources, supports information literacy efforts, and ensures access to learning materials for students, faculty, and staff. The Librarian is responsible for delivering high-quality service and support while fostering student success in a virtual learning environment.

Pay range: $23.00 - $26.00 an hour

• Maintains a welcoming and accessible virtual library environment that supports online students, faculty, and staff

• Oversees digital library operations and online service delivery; provides guidance and support regarding library policies, procedures, and available resources

• Assists students, faculty, and other patrons through virtual research support, answering questions, troubleshooting issues, and providing instruction on library resources and services

• Manages and organizes digital library resources to ensure they are easily accessible and available to users

• Processes and maintains digital library materials, databases, and electronic resources to ensure accurate access and discoverability

• Monitors inventory and licensing of digital resources and coordinates with vendors or internal departments as needed

• Maintains library databases and online resource platforms; updates records, compiles usage data, and prepares reports on library services and resource utilization

• Monitors and supports library-related technology and online learning resources; coordinates troubleshooting with appropriate support teams as needed

• Coordinates virtual tutoring and academic support resources as needed

• Assists with remote testing support as needed

• Collaborates with faculty and academic departments to support curriculum needs, instructional resources, and student success initiatives

• Participates in virtual campus events, orientations, and student engagement activities as needed

• Reports student concerns or issues to the Dean and Program Director

Knowledge, Skills, & Abilities

Education / Experience

• Master's degree in Library and Information Science (MLIS) or Master of Information Science (MIS) (required; required where bachelor's programs are offered)

• Knowledge of library systems, procedures, and academic library services (preferred)

• Minimum two (2) years of experience and demonstrated skills in virtual library services, online database research, digital resource management, and support of students and faculty in a remote learning environment (preferred)

• Familiarity with Learning Resource Center (LRC) resources, online library resources, and reference interview techniques (preferred)

• Broad knowledge of Microsoft Office applications, including Word, PowerPoint, Outlook, and internet-based technologies (preferred)

• Experience troubleshooting basic computer and technology-related issues (preferred)

Skills

• Apply knowledge and skills to complete tasks with minimal supervision

• Identify straightforward problems and recommend potential solutions

• Communicate clearly and effectively with peers and stakeholders

• Demonstrate active listening and empathy in interactions

• Participate in presentations or facilitate small group discussions

• Manage multiple tasks in a dynamic environment

• Use productivity software and collaboration tools with confidence

• Show initiative and accountability for assigned outcomes

• Perform routine tasks and seek guidance for new situations

• Make timely decisions that keep the organization moving forward

• Apply effective and efficient processes with a focus on continuous improvement

• Build open and comfortable relationships with diverse groups

• Learn actively from both successes and failures while solving new problems

Abilities: requirements are categorized by frequency of activity during the workday.

Standard Abilities

• Able and willing to:
  • Communicate, think, learn, and reason
  • Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
  • Safely ambulate and/or maneuver when on-site at Company locations
  • Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility

• Ability to use good judgment, problem-solving and decision-making skills

• Ability to maintain confidentiality and manage sensitive information with discretion

• Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously

• Ability to gain, understand and apply information and data as it relates essential functions of the position

• Ability to foster long-term relationships with stakeholders

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