Logo for FireMon

Product Specialist

FireMon

Role overview

Qualifications

  • Bachelor's Degree or equivalent experience in Information Technology, Networking, Security, or another related field.
  • In-depth experience working with Firewalls.
  • Working knowledge of network/security devices: Check Point, Cisco, Juniper, Palo Alto, Panorama, NSX.
  • Experience using REST API.

Responsibilities

  • Configure and integrate FireMon Products successfully in Customer Environment.
  • Train and empower the Customers to use FireMon Products.
  • Perform ongoing research to stay current on products that integrate with FireMon.
  • Deliver solutions as required by Professional Services Statements of Work (SOWs) or Service Descriptions.

Key facts

Hard skills

Other skills

  • Customer Service
  • Information Technology
  • Communication
  • Problem Solving
  • Organizational Skills

About the company

FireMon logo

FireMon

  • Cybersecurity
  • SME
  • 201–500
FireMon’s mission is to improve security operations that will in turn lead to better security outcomes. FireMon delivers industry-leading security policy management, cloud security operations, and cybersecurity asset management solutions to over 1,700 enterprises in nearly 70 countries. Our security policy management platform is the only real-time solution that reduces firewall and cloud security policy-related risks, manages policy changes, and enforces compliance. FireMon’s DisruptOps offering is the only distributed cloud security operations offering that detects and responds to issues in the fast-paced public cloud environments such as AWS and Azure. Our cloud-based Lumeta cybersecurity asset management solution can scan an entire enterprise infrastructure, from on-premises networks to the cloud, to identify everything in the environment and provide valuable insights into how it’s all connected together. Learn more at FireMon.com.
See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

FireMon delivers Network Security Policy Control for the Modern Enterprise.

Most enterprises run firewalls from multiple vendors alongside cloud security groups and microsegmentation platforms, and no single console can say whether it all works together. We believe policy is the control plane for network security: it defines what the environment should do, and the infrastructure carries it out. FireMon gives security teams one place to see, govern, and prove that their policy is doing what they intend, across on-prem, cloud, and hybrid environments

The Product Specialist for Customer Experience delivers onsite and/or remote software and hardware installation, configuration, and training services as well as non-development professional services for customers and performs technical triage of concerns escalated from the Customer Experience team. 
About the role
  • Configure and integrate FireMon Products successfully in Customer Environment
  • Train and empower the Customers to use FireMon Products
  • Champion the cause of aggravation or frustration during Customer Experience
  • Be an expert on FireMon Products by going through documentation, self-paced training, working sessions of peers, participating in support groups, and contributing to FireMon Knowledge base.
  • Stay current on all product changes and complete self-directed training on new features as necessary.
  • Perform ongoing research to stay current on products that integrate with FireMon: Firewalls, SIEM solutions, SNOW, Active Directory, LDAP (and more based on what you learn).
  • Provide thought leadership related to API integration for the management and delivery of Automation and Workflow for our customers.
  • Help develop, document, and manage the requirements gathering process. Provide detailed designs and business processes to support the requirements throughout the project life cycle up to and through change control.
  • Deliver solutions as required by Professional Services Statements of Work (SOWs) or Service Descriptions. This includes designing, configuring, and working with the team on testing and deployment. 
  • Design and configure scalable, extensible, testable, and maintainable solutions.
  • Develop and execute system test plans and system test applications to ensure successful test cycles.
  • Partner with the end-user to select or create appropriate scenarios to test implemented solutions to determine whether the solution meets shared requirements.

    • Customer Success Skills
  • Install software and optional hardware through online sessions or onsite work.
  • Provide training to end users to ensure their primary objectives for the product purchase are met.
  • Verify that core functionality is operable and troubleshoot any issues that arise.
  • Be able to describe and articulate customer problems in Support tickets and provide all information required from the customer.
  • Triage customer support tickets by monitoring them, escalating them if necessary, ensuring that the issue is resolved or documented and relayed to the customer in a timely manner. 
  • Be able to communicate clearly, accurately, and empathically, both orally and in writing.

    • Required Skills and Experience
  • Bachelor's Degree or equivalent experience in Information Technology, Networking, Security, or another related field.
  • Must have in-depth experience working with Firewalls.
  • Possess a working knowledge of network/security devices: Check Point, Cisco, Juniper, Palo Alto, Panorama, NSX.
  • Must have experience in Linux/UNIX OS (Operating Systems).
  • Must possess a thorough understanding of Network Infrastructure and topology, LAN/WAN, TCP/IP, DNS, DHCP, VPN, Syslog, Wireshark, and Network Monitoring tools.
  • Understand security concepts: PKI, Certs.
  • Experience using REST API.
  • Prior customer services or consulting experience.
  • Be able to work efficiently in a time-sensitive environment, both as part of a team and independently.
  • Be able to communicate clearly, accurately, and empathically, both orally and in writing.
  • Strong organizational skills.
  • Certifications from one or more of the following vendors: Check Point, Cisco, Juniper, Palo Alto, or similar. 
  • Willingness to learn scripting as required.
  • Travel up to 25%.
    •

    Related jobs

    Logo for HighLevel

    Product Enablement Specialist II

    HighLevel · 15 days ago

    Remote from Asia, South Asia, APAC, India · Full time

    Logo for HighLevel

    Sr. Product Enablement Specialist

    HighLevel · 15 days ago

    Remote from Asia, South Asia, APAC, India · Full time

    Logo for Grainger

    Technical Product Support Specialist - Electrical

    Grainger · 1 day ago

    Remote from Anywhere · Full time

    Logo for Sourcefit DR

    Customer Success & Product Support Specialist

    Sourcefit DR · 11 days ago

    Remote from Anywhere · Full time

    Logo for Pansophic Learning

    Product Operations Support Specialist

    Pansophic Learning · 15 days ago

    Remote from Anywhere · Full time

    See all Product Support Specialist jobs

    Other jobs at FireMon