Logo for ARA Diagnostic Imaging - Austin Radiological Association

Endpoint Engineer I (JAMF & Mac Experience required)

Role overview

Qualifications

  • 3+ years of experience as System Administrator
  • Bachelor’s degree in Computer Science or related field preferred; or equivalent combination of industry related professional experience and education
  • JAMF and Mac experience is required
  • Advanced expertise with Active Directory, Group Policy, Windows desktop/server administration

Responsibilities

  • Serve as the senior escalation point for complex desktop, endpoint, and mobile device support issues
  • Administer and support enterprise endpoint management platforms, including Microsoft Intune, MECM/SCCM, Azure Active Directory, WSUS, and JAMF
  • Package, test, deploy, and maintain applications, operating systems, software updates, device policies, and endpoint configurations
  • Partner with cross-functional teams to evaluate user needs, recommend technology solutions, create technical documentation

Key facts

  • Remote from: United States
  • Full time
  • Junior (1-2 years)
  • $80K – $100K / year
  • English

Hard skills

Other skills

  • Customer Service
  • Problem Solving

About the company

ARA Diagnostic Imaging - Austin Radiological Association logo

ARA Diagnostic Imaging - Austin Radiological Association

  • 501–1,000
Austin Radiological Association - ARA Diagnostic Imaging is Austin’s oldest leading diagnostic imaging group. We offer expert medical imaging by radiologists subspecialized in MRI, CT, ultrasound, interventional, mammography, and more. Our roots go back to 1954, when Dr. Robert Snider began work as the first full-time radiologist at the original Seton Hospital. Today, the leaders and staff of ARA work in partnership with doctors to bring better health outcomes for our patients. Thoughtful leadership, advanced technology and attention to patient comfort and convenience sets us apart as a successful, caring imaging facility. •Constant technology upgrades bring the best to physician and patients. 3D mammography is now available at all 12 of our locations that offer breast imaging. •Convenience and accessibility for our patients is paramount. We operate 17 outpatient imaging centers and provide radiology reading services to 21 area hospitals throughout Austin and Central Texas. •Strong relationships with insurance and managed care payors allow access to quality imaging services for our patients.•Our team of radiologists has the broadest array of subspecialty in Central Texas. Award-winning PACS services to view digital images and 24/7 physician access to ARA radiologists make ARA an ideal physician partner•ARA is strongly focused on patient outcomes as well as patient experience. Our 94 percent patient satisfaction rate reflects our commitment to caring service.With 750+ employees and 110+ radiologists, ARA’s commitment to ensure access to high quality imaging technologies while delivering excellent patient satisfaction to our community has never been stronger. ARA is proud to have been selected as a Top Austin Workplace three years in row: 2015, 2016 & 2017! If you are seeking a career in the medical field as a radiologist, technologist or customer service representative, we encourage you to apply: https://www.ausrad.com/careers-austin-job-seekers/

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Job description

WHO WE ARE AND WHAT WE DO: Radiology Partners, through its affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve. 
POSITION SUMMARY: 
  • Serve as the senior escalation point for complex desktop, endpoint, and mobile device support issues, ensuring high levels of customer satisfaction and service delivery. 
  • Administer and support enterprise endpoint management platforms, including Microsoft Intune, MECM/SCCM, Azure Active Directory, WSUS, and JAMF. 
  • Package, test, deploy, and maintain applications, operating systems, software updates, device policies, and endpoint configurations across Windows, Mac, and mobile environments. 
  • Manage corporate and BYOD devices, providing ongoing support, troubleshooting, compliance, and lifecycle management. 
  • Partner with cross-functional teams to evaluate user needs, recommend cost-effective technology solutions, create technical documentation, and follow established change management processes. 

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE: 
  • 3+ years of experience as System Administrator responsible for a system supporting 100 users or more, preferably in the healthcare environment
  • JAMF and Mac experience is required for this position
  • Bachelor’s degree in Computer Science or related field preferred; or equivalent combination of industry related professional experience and education
  • Advanced expertise with Active Directory, Group Policy, Windows desktop/server administration, and enterprise endpoint support. 
  • Strong knowledge of networking and remote connectivity, including TCP/IP, DHCP, DNS, VPNs, and troubleshooting distributed environments. 
  • Experience managing security technologies and IT operations, including firewalls, anti-virus, anti-spam solutions, help desk ticketing systems, and delivering exceptional customer service.

WHY RADIOLOGY PARTNERS: 
  • Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from. 
  • Compensation Reviews, Career Growth Opportunities 
  • Flexible Remote Schedules 
  • Generous PTO Plans and Paid Holidays 
  • Proudly Certified as a Great Place to Work for Five Consecutive Years 

FOR MORE INFORMATION: Job Link for Job description 
COMPENSATION: The salary range for this position is $80,000.00 - $100,000.00 Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements). 
Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences. 
CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History. Radiology Partners participates in E-verify. 
Beware of Fraudulent Messages: Radiology Partners will never request payment, banking or other financial information in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in “@radpartners.com.” If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please email Talent@radpartners.com to notify our team.

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