Supervisor, Claims

Supervisor, Claims - Florida| 100% Remote (WFH) Opportunity

General Summary

The Workers’ Compensation Claims Supervisor is responsible for leading a team to successfully and proactively analyze and manage work comp claims assigned to the unit. The supervisor monitors and directs team effectiveness, guiding compliance with work comp state statutes within best practices to ensure claims move efficiently to closure. Participates in establishing team goals and objectives, participates in strategic and budgetary planning; monitors team effectiveness and supervises personnel and provides direct oversight on issues exceeding their authority. Successfully supports, coordinates and delegates objectives that support the company’s mission and financial success.

Essential Duties and Responsibilities

• Leads, supervises and manages a Workers’ Compensation claims team to achieve company objectives and department goals by promoting and ensuring compliance with Company procedures and guidelines.
• Demonstrates leadership by creating an environment that fosters teamwork, values diversity, and supports and respects all team and company staff members, internal and external customers, and vendors.
• Responsible for managing, developing, coaching, and motivating the team. Conducts regular performance reviews.
• Communicates effectively and assists with the interpretation and practical implementation of processes, workflows and systems. Provides technical and jurisdictional guidance to the team.
• Responsible for monitoring the quality and quantity of work produced and coaching towards improved performance.
• Fosters inter-departmental collaboration to build relationships throughout the organization to help drive success through partnership. Works closely with Corporate Claims and Quality Assurance for compliance.
• Participates in the recruitment, selection and hiring of team members and facilitates training of new hires.
• Exemplifies excellent customer service and models this for the team. Conduct business at all times with the highest standards of personal, professional and ethical conduct. Ability to maintain confidentiality.
• Participates in conference calls, meetings with adjusters, insureds, and agents.
• Provides superior customer service by addressing inquiries from agents and policyholders.
• Reviews and approves reserves, settlements, payments and other assigned tasks within level of authority.
• Performs regular claim reviews based upon best practices, procedures and guidelines. Collaborates with the team for proactive claims management.
• Other duties as assigned.

Requirements

• Must have a minimum of 10 years of technical claims experience in Worker’s Compensation to include claim, coverage and compensability investigation, claim reserving, settlement negotiation and litigation management, regulatory compliance, and mentoring, training and developing adjusters.
  • At least two years of which must have been in a supervisory capacity for the state of Florida.
• Demonstrated business knowledge including effective communication, customer focus, the ability to collect and analyze information, problem solving and decision making in accordance with policies and regulations.
• Demonstrated computer proficiency and comfortable using an internet-based claims system, reports, spreadsheets and databases.
• Strong interpersonal skills and ability to create and maintain mutually beneficial relationships with insurance company partners, customers, and other departments within the company.
• Previous formal presentation experience.
• Demonstrated technical PC skills to include MS Word, Excel, PowerPoint, and Windows, strong interpersonal skills and ability to create and maintain mutually beneficial relationships with insurance company partners, clients, and other departments within the company.

Certification

• Active, current Florida multi-line adjusting license
• Insurance designation preferred (WCCP, ARM, AIC, CPCU, etc.) preferred.

Education

• Bachelor’s Degree preferred or equivalent industry experience

Work Environment:

• Remote: This role is remote, and only open to candidates currently located in the United States and able to work without sponsorship.
• It requires a suitable space that provides a private and quiet workplace.
• Expected Work Hours: Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.
• Travel: May be required to travel to off-site location(s) to attend meetings, as necessary 

Salary Range:  $90,000 - $140,000 and a comprehensive benefits package, please follow the link to our benefits page for details! https://www.employers.com/careers/our-benefits-and-perks/

About EMPLOYERS

As a dynamic, fast-growing provider of workers' compensation insurance and services, we are seeking a goal-oriented individual willing to put their ideas to work! 

We offer a positive, challenging work environment, combined with an opportunity to build your career as you help us grow our business, in innovative and imaginative ways that are uniquely EMPLOYERS! 

Headquartered in Nevada, EMPLOYERS attributes its long-standing success to its most valuable resource, our employees across the United States.  EMPLOYERS is known for the quality service and expertise we provide to our clients, and the exemplary work environment we provide for our employees. 

We live and breathe our core values: Integrity, Customer Focus, Collaboration, Initiative, Accountability, Innovation, and Personal Fulfillment.  These are the pillars that support how we do business with our clients as well as how we treat each other! 

At EMPLOYERS, you’ll discover an energetic environment that inspires top achievement.  As “America’s small business insurance specialist”, we have the resources, a solid reputation and an expanding nationwide identity to enrich your work/life and enhance your career. #LI-Remote