Must be located in the United States of America
Description:
The Learning & Development Training Specialist is responsible for delivering high-quality, virtual training and coaching tailored to the needs of adult learners while maintaining alignment with client expectations and Aspire’s standards of service excellence. This role is facilitation-focused: the Specialist brings Aspire’s curriculum to life in a remote environment, facilitating new hire training, specialty and ongoing training, client- specific training, and post-training support to ensure team member success.
The Learning & Development Training Specialist is fully accountable for ensuring every class participant successfully certifies from training in accordance with company standards, processes, and procedures.
Key Responsibilities
- Ensure every participant successfully certifies from training in alignment with Aspire standards, processes, and procedures.
- Coordinate all training logistics, including scheduling, virtual session setup, systems access, attendance tracking, and LMS administration.
- Ensures training consistency and regularly provides feedback to program stakeholders (L&D Management, Service Delivery, Client Services & HR) on opportunities to enhance learning effectiveness.
- Provide post-training coaching and on the job training (OJT) support for new hires during their transition to live calls.
- Administer knowledge checks, evaluations, and certification activities to assess learner readiness.
- Partner with Client Services to support training for new client implementations and program updates.
- Attend virtual or onsite Train-the-Trainer sessions with clients and cascade training back to Aspire teams.
- Collaborate with Quality team to identify call/email trends and incorporate findings into training and coaching.
- Perform other duties as assigned.
Knowledge, Skills & Competencies
- Skilled in adult learning principles, classroom management, and learner engagement.
- Excellent presentation, facilitation, and coaching skills.
- Ability to maintain a strong professional presence, demonstrated through verbal & written communications & workplace demeanor.
- Ability to thrive in a fast-paced environment, demonstrating resourcefulness and adaptability to meet the evolving needs of customers.
- Builds strong collaboration and coordination with key stakeholders, management & peers.
- Leads by example and models organizational values.
- Anticipates learner needs and drives service excellence.
- Ability to adapt style and methods to meet diverse learner needs.
- Communicates with clarity, influence, and impact.
- Solves problems creatively and manages escalations effectively.
- Delivers certification results through accountability and high-performance standards.
- Fosters collaboration and strengthens team effectiveness.
- Comfortable with technology (virtual platforms, LMS, training tools).
- Working knowledge in MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Visio.
Work Experience & Qualifications
- Experience coordinating and facilitating virtual training programs, with a demonstrated ability to engage and develop learners in a remote environment, preferred.
- Three (3) or more years of experience leading, coaching, and supporting a team in a supervisory or management capacity required.
- Comprehensive knowledge of travel industry systems, products, and service delivery, including air, hotel, car rental, and cruise reservations, preferred.
- High school or secondary school required with a university degree preferred.
- Ability to communicate in English (verbal and written) in a polished and professional manner is required.
- A flexible and adaptable schedule is required to meet the needs of the learners.
Work Environment & Physical Requirements
- Must have a dedicated, quiet, and private workspace free from distractions.
- Ability to sit and remain at a desk for extended periods (min 8 hours per day) while operating a computer and telephone headset.
- Reliable high-speed uninterrupted internet connection meeting minimum company standards.
- Ability to use hands and fingers to operate a computer keyboard, mouse, and other office equipment.
- Clear, polished and professional verbal & written communication and active listening skills to effectively interact with clients and team members.
- May occasionally require walking, standing, or light lifting (up to 10 pounds) of equipment such as a laptop or office supplies.
Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
