GENERAL SUMMARY OF DUTIES: United Digestives Patient Care Coordinator is responsible for processing all incoming referrals. Including scheduling patient appointments for all visit types and contacting patients via phone, email, or patient portal to inform them of active referrals.. Responsibilities also include accurately documenting patient information, coordinating referrals from primary care physicians and other specialists, and providing coverage for patient scheduling and other duties as needed within the Patient Service Center area, through cross-training.
RESPONSIBILITIES:
Duties include but are not limited to:
- Contacts patients via phone, email, patient portal, or any secure and approved method of communication to notify them of referrals and schedule appointments
- Manages rescheduling, cancellations, and no-shows to ensure a successful appointment outcomes
- Adhere to referral process protocols to ensure patients receive timely communication
- Collects and records accurate patient information in accordance with United Digestive’s Documentation Requirements
- Promptly and efficiently answers incoming calls and emails, addressing questions regarding patient appointments and requests for information from referring providers
- Meets or exceeds quality and productivity standards as set by United Digestive
- Complies with and promotes HIPAA compliance, and maintains strict confidentiality regarding patient information
- Acts as a liaison between the PSC, referring physician practices, and hospitals
- Participates in staff meetings as directed by management
- Engages in marketing activities as directed by the PSC Manager
- Cross trains and performs additional PSC functions such as phone triage, check-in/check-out, scheduling, pre-certification, or handling medical records as directed by management
- Perform any additional duties and/or special projects as assigned
- Perform any additional duties and/or special projects as assigned
EDUCATION, SKILLS, & EXPERIENCE:
- Required:
- High School Diploma or GED required
- Must be computer literate with demonstrated ability to operate healthcare information systems and multiple Microsoft Office applications
- Preferred:
- 2-3 years of specialty clinic experience preferred
- Gastroenterology experience preferred
- Bilingual skills preferred
WORK ENVIRONMENT:
Requires sitting and standing associated with a normal office environment. Travel required as business needs dictate.
DRUG FREE WORKPLACE:
United Digestive is a drug-free workplace. All offers of employment are contingent upon passing a pre-employment drug screening.
EQUAL OPPORTUNITY EMPLOYER:
United Digestive is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.
