Senior M365 Productivity Systems Analyst

Bachelor's degree in Information Technology, Systems Administration, and/or related field or equivalent experience, plus 8 years of related experience; or Master's degree plus 6 years of related experience.

Due to the nature of work performed within our facilities, U.S. citizenship is required.

General Dynamics Mission Systems has an immediate opening for a Senior M365 Productivity Systems Analyst.  This position provides an opportunity to further advance the cutting-edge technology that supports some of our nation’s core defense/intelligence services and systems.  General Dynamics Mission Systems employees work closely with esteemed customers to develop solutions that allow them to carry out high-stakes national security missions.

Representative Duties and Tasks

• Provide advanced troubleshooting, triage, and direct resolution of Microsoft 365 support tickets related to SharePoint Online, Microsoft Teams, Power Platform, and general productivity applications.
• Administer and maintain the Dynamics 365 environment, including user management, security roles, environment configuration, and coordination with functional teams.
• Support the design, configuration, and management of SharePoint sites, Teams workspaces, and associated governance.
• Help implement and maintain M365 compliance, security, and lifecycle policies in coordination with IT governance teams.
• Assist with the creation, maintenance, and optimization of SharePoint and Teams solutions in our GCC-High tenant.
• Participate in planning and execution of M365 feature rollouts, change management communications, and user adoption efforts.
• Provide proactive suggestions for process improvement and greater adoption of M365 technologies.
• Maintain knowledge documentation for end‑user guidance.
• Coordinate with team members to help escalate and resolve incidents and high-priority requests.
• Serve as a subject matter expert (SME) for SharePoint Online, advising stakeholders on best practices and solution architectures.

Knowledge, Skills, and Abilities

• Strong understanding of Microsoft 365 platform administration including SharePoint Online, Teams, Power Platform.
• Working knowledge of Dynamics 365 administration including environment management, security roles, business units, and solution deployment concepts.
• Strong experience with ticket management within ServiceNow cloud environment.
• Familiarity with Power Platform components and their lifecycle management (Power Apps, Power Automate, Dataverse).
• Strong communication skills with the ability to translate technical concepts for non‑technical stakeholders.
• Skill in writing clear technical documentation and contributing to user facing guides.
• Ability to work independently, manage multiple priorities, and act as a front line resolution point.
• A strong working knowledge of numerous AI tools and the ability to apply those to help resolve issues and suggest recommended actions.
• A demonstrated history of analysis and troubleshooting for incidents involving M365 applications

Additional Responsibilities

• Participate in cross‑functional projects related to digital workplace modernization.
• Collaborate with team members to help prioritize and manage demand.
• Provide mentoring or training to end users to help prevent repeat issues.
• Suggest and assist in implementing automation to streamline administrative tasks.
• Monitor M365 Health notices and provide appropriate communication and resolution as needed. Evaluate new M365 features, preview releases, and recommend adoption strategies.
• Support integration efforts between Dynamics 365 and M365 collaboration tools.
• Practice continious learning and seek to learn and apply new technologies quickly.

PREFERRED DEGREE TYPES AND EXPERIENCE:

CLEARANCE REQUIREMENTS:
Due to the nature of work performed within our facilities, U.S. citizenship is required. No clearance necessary at time of hire. ALL Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. 

General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team!

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans