At Everest Solutions, we’re all about people - bringing them together, making them feel valued, and connecting them to meaningful experiences. We help our clients and partners achieve lasting success by delivering innovative solutions and personalized services that make a real impact.
WHAT WE STAND FOR
At Everest, how we work matters just as much as what we deliver:
- Wellbeing Comes First - We put people first and create a supportive, inclusive environment
- Raise the Standard - We take pride in quality, professionalism, and going above and beyond
- Own It Together - We work as a team, support one another, and follow through on our commitments
- Lead with Curiosity - We stay open, creative, and always look for better ways to do things
- Work Hard, Enjoy the Journey - We bring energy to our work while keeping things positive and collaborative
POSITION DESCRIPTION
Job Title: Manager, Operations
Job Type: Full-time
Job Classification: Exempt
Department: Field Operations and Photography
Location: Field - Area Hub
Reports To: VP, Operations
POSITION SUMMARY
The Operations Manager provides leadership and oversight for Area Operations, including Sales Support, Production, staffing, and budget management. This role plays a key part in ensuring schools, photography teams, and operations functions work together effectively to deliver exceptional Picture Day experiences and achieve business objectives.
PRIMARY DUTIES AND RESPONSIBILITIES
- Lead and oversee Operations functions across all Area locations, ensuring processes, procedures, and best practices are executed consistently to support business objectives and operational excellence.
- Manage Operations staffing, scheduling, payroll activities, labour costs, and departmental budgets to support efficient production and financial performance.
- Lead, coach, and develop a high-performing Operations team through effective communication, performance management, employee development, and recognition.
- Serve as the primary Operations contact for schools, supporting Picture Day planning and preparation while overseeing the Sales Support team to ensure expectations are met or exceeded.
- Ensure pre- and post-Picture Day operational activities are completed accurately and efficiently, including production preparation, job bag assembly, quality reviews, and follow-up activities.
- Monitor operational performance metrics, communicate results, recognize achievements, and implement improvement plans to support accountability and continuous improvement.
- Coordinate regular Operations meetings to communicate business updates, review performance results, share best practices, and support employee engagement.
- Partner with Area leadership to identify opportunities for operational improvements, strengthen performance, and drive business results.
- Oversee administrative and compliance activities, including supply management, time record approvals, and adherence to company policies and procedures.
- Protect customer, employee, and company information by ensuring confidential and proprietary data is handled and stored appropriately at all times.
- Oversee school agreements and work orders received from sales teams to ensure information is complete and established processes are followed.
- Utilize reports and operational tools to monitor accounts receivable and initiate appropriate follow-up actions as required.
- Support seasonal readiness planning and administration activities, including candidate management, onboarding administration, and background checks, in partnership with other leaders across the Area.
- Serve as the escalation point for concerns related to Sales Support, Production, and Accounts Receivable, proactively communicating with leaders and working toward timely resolution.
- Perform other projects, assignments, and responsibilities as requested or assigned.
QUALIFICATIONS
- Bachelor's degree in Business, Management, or a related field, or an equivalent combination of education and experience.
- 3-5 years of experience in business, operations, or management.
- 3-5 years of experience leading and managing direct reports.
- Experience delivering a high-quality customer experience and operational results. Photography industry knowledge is considered an asset.
- Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint, as well as Google Workspace tools.
- Demonstrated ability to develop, implement, and execute operational plans.
- Strong communication, collaboration, and relationship-building skills.
- Proven customer service mindset with the ability to influence positive outcomes.
- Strong critical thinking and problem-solving abilities.
- Excellent organizational skills with a high level of attention to detail.
- Demonstrated financial acumen, including budget management experience.
- Ability to effectively prioritize, balance, and execute multiple projects and competing priorities in a fast-paced environment.
- Ability to lead and manage change while supporting business objectives.
- Demonstrated initiative, accountability, and sound judgment.
- Willingness and ability to travel to various locations as required.
OUR COMMITMENT TO INCLUSION
At Everest Solutions, we embrace a culture of respect and inclusion that creates a welcoming environment for our team members and the communities we serve. We celebrate diversity and are committed to ensuring everyone feels valued, respected, and supported.
Application Deadline: Friday, October 30, 2026
