Field Support Engineer

Description

Curious about what it’s like to work at Cognyte?

At Cognyte, you’ll collaborate with expert colleagues around the globe to solve problems most people will never even know exist.

You’ll be part of building unique solutions shaped by real investigative methodologies, enabling our customers to identify, investigate, visualize, and prevent criminal, terror, and security threats worldwide.

These solutions are used by law enforcement, national security, and military intelligence agencies in nearly 100 countries, transforming massive volumes of data into actionable intelligence that helps create a safer world.

We are looking for an experienced and hands-on Field Support Engineer to join our team supporting mission-critical customer environments. This role is ideal for engineers with deep expertise in Red Hat OpenShift, Kubernetes, Linux administration, and cloud-native infrastructure, who enjoy solving complex technical challenges while working directly with customers.

What You'll Do

• Serve as the primary onsite technical expert supporting Red Hat OpenShift and Kubernetes platforms.
• Manage cluster operations including upgrades, patching, lifecycle management, performance monitoring, and troubleshooting.
• Support OpenShift Virtualization (KubeVirt) environments running both virtual machines and containerized workloads.
• Troubleshoot and support enterprise infrastructure including Linux servers, storage platforms, virtualization technologies, and networking environments.
• Perform root cause analysis and coordinate issue resolution with internal engineering teams and technology partners.
• Deploy and support solutions leveraging Red Hat Advanced Cluster Management (ACM), GitOps, and ArgoCD.
• Assist with datacenter deployments, hardware integration, platform validation, and operational readiness activities.
• Maintain system reliability, security compliance, documentation, and support procedures.
• Act as a trusted advisor to customers, providing technical guidance and operational best practices.

Requirements

What You'll Bring

• 5+ years of experience supporting enterprise infrastructure, cloud-native platforms, systems engineering, or field engineering environments.
• Strong hands-on experience with Red Hat OpenShift and Kubernetes administration.
• Advanced Linux administration skills (RHEL preferred).
• Experience supporting virtualization, enterprise storage, networking, and server infrastructure.
• Knowledge of Kubernetes networking, load balancing, routing, switching, VLANs, and troubleshooting complex distributed environments.
• Experience with GitOps methodologies, ArgoCD, Infrastructure as Code, and automation frameworks.
• Strong analytical, troubleshooting, and customer-facing communication skills.
• Ability to work independently and serve as the senior technical authority within customer environments.

Nice to Have

• Experience with OpenShift Virtualization (KubeVirt).
• Experience with Red Hat Advanced Cluster Management (ACM).
• Certifications such as CKA, RHCSA, or Red Hat Certified OpenShift Administrator (EX280).
• Experience supporting secure, highly regulated, or government environments.
• Knowledge of telecom technologies, CNFs, VNFs, LTE, or 5G networks.

Requirements

• U.S. Citizenship required.
• Must reside in or be able to commute to the Kansas City metropolitan area.
• Ability to obtain and maintain customer-required security authorizations and facility access.
• Limited travel required for training, customer activities, and periodic corporate meetings.