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Government Programs Support Specialist II - 743 - Work From Home

Role overview

Qualifications

  • Bachelor Degree OR 1 year of college and 3 years of health, social service or community experience, OR 4 years' health, social services or community experience
  • Knowledge of medical terminology
  • Experience coordinating member related needs, providing assistance to members, and analyzing member needs
  • PC proficiency including Microsoft Office applications

Responsibilities

  • Contacting members and community partners to support healthcare initiatives and activities
  • Performing ongoing functions related to member health-related social needs
  • Responding to inquiries from members and supporting clinicians in health care management
  • Managing low-risk members for health-related social needs and conducting outreach screenings and assessments

Key facts

  • Full time
  • Mid-level (2-5 years)
  • Government Relations Specialist
  • $44K – $73K / year
  • English

Hard skills

Other skills

  • Customer Service
  • Coaching
  • Microsoft Office
  • Non-Verbal Communication

About the company

Health Care Service Corporation logo

Health Care Service Corporation

  • Health Insurance & Payers
  • XLarge
  • 10,001+
Health Care Service Corporation, a Mutual Legal Reserve Company (HCSC), is an Independent Licensee of the Blue Cross and Blue Shield Association. We are the largest customer-owned health insurer in the United States, serving more than 18.6 million members through our Plans in Illinois, Montana, New Mexico, Oklahoma, and Texas. For nearly a century, we have enabled and coordinated the access to quality care for millions of members. Our experience and industry knowledge establishes a solid foundation for our future—driving innovations that further expand access, improve health outcomes, and reduce costs. Embedded within the fabric of how we operate is a deep sense of caring and commitment that informs how we serve our members, engage in local communities, and deliver positive change to the health care industry. As health care needs evolve, we leverage our portfolio of companies to deliver differentiated value to all industry stakeholders so that, together, we make more possible. Join HCSC and discover what new ways of thinking can mean for you, your community, our customers and our organization: HCSC.com/careers. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to an inclusive, drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, or protected veteran status.

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Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

This is a Union Role

Job Summary

Job Profile Summary
This position is responsible for contacting members and community partners to support healthcare initiatives and activities including educational and quality campaigns, assistance in scheduling care manager and member appointments. This position is also responsible for performing ongoing functions related to member health-related social needs directly or via social service department and community-based organizations. The position responds to inquiries from members and supports the clinicians in the physical and behavioral health care management department with their provider and member activities. This position is also responsible for supporting relationships with community partners, working with community-based organizations, and contributing to the design of community health outreach programs. This position may require field-based work commensurate with initiatives, health campaigns and departmental function. This position may also be responsible to manage low-risk members for health-related social needs, education, and basic member outreach screenings, assessments, and inquiries.

Additional Job Description

JOB REQUIREMENTS:

  • Bachelor Degree OR 1 year of college and 3 years of health, social service or community experience, OR 4 years' health, social services or community experience,
  • Knowledge of medical terminology
  • Experience coordinating member related needs, providing assistance to members, and analyzing member needs
  • PC proficiency including Microsoft Office applications
  • Customer service skills
  • Verbal and written communications skills including developing written correspondence to members and to other department personnel and coaching skills, including motivational interviewing, to educate members on medical and BH issues

PREFERRED JOB REQUIREMENTS:

  • Community Engagement
  • Supporting Populations with health-related social needs

Field-based care in the Northwest & South Chicagoland area.


This is a Union role.


Sponsorship is not available.


#LI-MC1

#INAK

#LI-Remote

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

This position may be performed remotely from anywhere within the continental United States, excluding California, New York, Alaska, and Hawaii.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

Base Pay Range

$22.75 - $38.14

Exact compensation may vary based on skills and experience.


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