SAP ISU-CRM / Customer Service

This is a remote position.

SAP ISU-CRM / Customer Service Consultant

Job Overview

We are looking for an experienced SAP ISU-CRM / Customer Service Consultant with hands-on expertise in SAP IS-U Customer Service and CRM operations. The ideal candidate should be capable of independently managing day-to-day operations, troubleshooting incidents, and providing effective solutions to ensure smooth business processes.

Key Responsibilities

• Manage daily SAP IS-U CRM/Customer Service operations.
  

• Troubleshoot production issues and provide workarounds while root-cause analysis is in progress.
  

• Monitor and support SAP batch jobs and scheduling.
  

• Support SAP IS-U Customer Service/CRM integrations with other SAP modules and external systems.
  

• Identify and recommend process improvements.
  

• Collaborate with business stakeholders to understand operational requirements.
  

• Handle incidents and support timely issue resolution.
  

Requirements

Required Skills

• 3–4 years of hands-on SAP IS-U Customer Service/CRM experience.
  

• Strong understanding of SAP IS-U CS/CRM operations.
  

• Experience with production support and troubleshooting.
  

• Knowledge of SAP batch jobs and scheduling.
  

• Familiarity with SAP IS-U integrations.
  

• Understanding of incident management and root-cause analysis.
  

• Strong communication and problem-solving skills.
  

• Ability to work independently and collaboratively.
  

Additional Information

• Engagement: Time & Material – Subcontract
  

• Contract Duration: 6 Months
  

• BGV: Mandatory
  

• Work Location: Remote
  

• Joining: Immediate availability preferred.