Retail Regional Director - MA/NY/OH

COMPANY OVERVIEW

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey.
 
Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis.
 
At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism.
 
If you’re interested in joining our mission, click the below links to join our team today!

MISSION STATEMENT

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

JOB SUMMARY

The Regional Director of Sunnyside* reports to the Vice President of Retail Sales & Operations and is responsible for profitability of the multi-state retail operation and building high performing management teams within Ohio, Massachusetts, and New York. The Regional Director will oversee and lead Sunnyside* dispensaries, ensuring the region achieves or exceeds all key metrics and goals, including meeting revenue targets and increased market share.  As a strategic leader, you will work closely with senior leadership to implement national Sunnyside initiatives, build & execute plans, create a best-in-class customer experience, and drive operational consistency across all Sunnyside dispensaries. This role will work cross functionally with key partners including but not limited to Human Resources, Compliance, Security, Marketing, New Store Development, Construction, Learning & Development and Talent Acquisition to ensure regional business needs are met.  

At Sunnyside, we believe the employee experience is paramount to all. With a strong focus on training, development, diversity and authenticity, our employees experience both personal and professional growth.  As a Regional Director, you will have:  

• Experience leading and motivating a team of District Managers & Dispensary Managers; skills include recruiting, onboarding, training, managing employee relations and coaching. 

• P&L responsible for a region to include payroll, financial management, and achieving monthly sales goals. 

• Skills in conflict resolution, strategic thinking, decision making and complex problem solving. 

• Skills in talent selection, performance management and succession planning of regional retail leadership. 

WHO YOU ARE

• You are energetic, possess strong interpersonal skills and work well with others. Collaboration is key to our team’s success! 

• You enjoy people! Consulting our customers, listening to their needs and providing an exceptional experience is vital to achieving customer loyalty. 

• You inspire others! You are a leader who has a passion for coaching, developing, and influencing your teams while driving a profitable multi-unit business. You have proven success building a high-performance team! 

• You hold yourself to an elevated level of integrity. In an industry that is highly regulated, we trust in our employee’s commitment to always do the right thing. 

CORE JOB DUTIES 

• Build a high-performing retail leadership team by pairing critical talent selection with nuanced region and district needs.  

• Assess management performance, skill gaps, and career aspirations to develop a leadership pipeline that provides for projected new store openings and revenue growth.  

• Develop, coach, and inspire leaders to achieve individual and team goals through regular feedback inclusive of recurring performance discussions and career development planning. Sustain coaching, training and development initiatives specific to succession planning needs.  

• Uphold a culture of accountability, people-centeredness and forward-thinking in the performance management of regional leadership.  

• Drive the direction of district level resource planning and operational needs aligning with regional strategy. 

• Contribute to the development of key Sunnyside initiatives and own the successful deployment within the region. 

• Regularly assess and develop regional structure and organizational design reacting to forecasts, new store openings, and an ever-changing landscape.  

• Maintain and influence key business partner relationships across Human Resources, Outreach, Compliance, Security, Employees Health & Safety, Marketing, Construction, and IT. 

• Ensure regional strategic priorities, budgets and people needs are incorporated into new store opening project initiatives.  

• Achieve sales objectives by influencing regional sales targets, driving accountability to meet or exceed sales goals and solving operational challenges to increase productivity.  

• Partner with Regional Buyer to select product line enhancements (cultivators/vendors/products) given regional trends and customer demographics; ensure dispensary management is prepared and resourced to launch enhancements. 

• Gather data and insights from districts and develop strategic plans for the region that address business and competitor risk.  

• Partner with Human Resources to investigate and resolve employee relations and employee engagement concerns in a timely manner 

• Manage any inspection or audit escalations.  

• Establish short term and long-term strategic goals and work with business partners and stakeholders to monitor and drive the achievement of company and individual performance through KPI’s and other metrics.

REQUIRED EXPERIENCE, EDUCATION AND SKILLS  

• 10 plus years of Retail Management Experience, preferably in a high-growth or fast-paced environment with multiple site responsibility. 

• Proficiency with Microsoft Office Suite with strong Excel skills. 

• Demonstrated ability to learn, apply and teach others technical and product-related information in a professional consultative manner. 

• Strong business acumen including data management, attention to detail, and excellent communication and interpersonal skills. 

• A high level of integrity, personal motivation, adaptability, and sense of urgency. 

• Available to work all hours of operation inclusive of nights, weekends, and holidays 

• Regular travel within the state to visit all assigned dispensaries as well periodic travel to other states for business meetings and events 

In accordance with any local and state compensation laws, the compensation listed is the current estimated range for the position. Final offer details and future compensation may be determined by multiple factors including but not limited to, geographic location, market compensation data, skills, experience, and other relevant factors. For questions about this please discuss with your recruiter during the interview process. 

BENEFITS 

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D.  We also offer eligible employees paid holidays and paid time off.  Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

ADDITIONAL REQUIREMENTS

• Must be 21 years of age or older to apply
• Must comply with all legal or company regulations for working in the industry 
• The company does not offer employment-based visa sponsorship for this role or any other position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time.

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

California Consumer Privacy Act (“CCPA”) Notice to Applicants: Please read the California Employee Privacy Notice(“CA Privacy Notice”) regarding Sunnyside* and its affiliate Cresco Labs’ policies pertaining to the collection, use, and disclosure of personal information. This CA Privacy Notice supplements the information contained in the Sunnyside* Privacy Policy and applies to California resident employees and job applicants. Applicants with disabilities may access this notice in an alternative format by contacting CCPAnotice@crescolabs.com Reporting a Scam:

Cresco Labs is aware of fictitious employment offers being circulated from various sources. Many of these schemes consist of an alleged offer of employment with Cresco Labs with the intention of gaining personal information, including payment and/or banking information. Be aware that fraudulent job offers and correspondence may appear legitimate: they may feature a Cresco Labs logo, they may appear to originate from an official-looking email address or web site, or they may be sent by individuals purporting to represent Cresco Labs or an entity which includes the word Cresco Labs in its name. 

Please note that Cresco Labs does not ask for payment or personal banking information as a condition of employment. Any personal information is requested for payroll or state badging purposes only. Applications can be securely submitted through our career’s pages.We are working diligently to block this from happening. Beware if an offer of employment looks too good to be true. Never divulge personal and banking information or send money if you are unsure of the authenticity of an email or other communication in the name of Cresco Labs.If you are in doubt, please contact us at Report-a-spam@crescolabs.com with questions.