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Daikin Applied is seeking aNational Data Center Service Development Manager who will provide strategic leadership for the growth and development of Daikin Applied’s aftermarket service business within the Data Center market, with primary responsibility for increasing maintenance agreement sales and attachment rates for Daikin Applied equipment. This role develops and executes the national Data Center service strategy and partners with District Service organizations to identify, develop, and secure new Data Center service business. The position serves as the company's subject matter expert on the Data Center market, including the unique operational, reliability, uptime, and service requirements of mission-critical facilities. The National Data Center Service Development Manager establishes consistent and scalable approaches to Data Center service, including maintenance agreement programs, scopes of work, pricing strategies, proposal standards, and sales processes. This role will help transition the organization from individually developed District approaches to a more consistent national strategy while maintaining local ownership of customer relationships and service execution. Working closely with District Service organizations, Service leadership, National Accounts, Data Center teams, Sales, Operations, Finance, Product Management, and other functional leaders, this position leads cross-functional initiatives that increase recurring aftermarket revenue, improve customer retention, strengthen the company's competitive position, and establish Daikin Applied as a preferred service partner for Data Center customers. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!
Location: REMOTE USA, must be flexible to travel
What you will do:
- Develop and execute the national strategy for Data Center aftermarket service growth, with primary focus on increasing maintenance agreement sales, attachment rates, recurring revenue, and customer retention
- Partner with District Service organizations to identify, develop, price, propose, negotiate, and secure new Data Center maintenance agreements and other aftermarket service opportunities
- Serve as the national Data Center service subject matter expert, providing guidance on Data Center operations, customer requirements, mission-critical environments, equipment applications, service expectations, and market trends
- Meet consistently with the SVP of Sales and VP of National Accounts to understand market activity and Data Center customer requirements
- Develop standardized Data Center maintenance agreement programs and scopes of work that can be consistently utilized across District Service organizations while allowing appropriate flexibility for customer and local market requirements
- Establish and maintain consistent national pricing strategies for Data Center maintenance agreements, balancing customer requirements, competitive positioning, service capabilities, risk, and profitability
- Develop strategies to convert Daikin Applied equipment customers into long-term service customers and expand existing service relationships across additional facilities, equipment, and Data Center locations
- Support District Service teams on strategic and complex Data Center opportunities, including customer meetings, account strategies, proposal development, presentations, negotiations, and contract development
- Coordinate national and multi-District Data Center opportunities to provide customers with a consistent Daikin Applied service experience while maintaining local District ownership and execution
- Develop and implement standardized tools, processes, proposal templates, pricing methodologies, and best practices that improve the efficiency and effectiveness of Data Center service sales across the organization
- Analyze the Data Center installed equipment base, customer relationships, market trends, competitive activity, pipeline, win rates, pricing, margins, and other business information to identify and prioritize aftermarket service opportunities
- Establish and monitor key performance indicators for Data Center aftermarket service, including maintenance agreement bookings, revenue, attachment rates, pipeline, win rates, margins, renewals, and customer retention
- Provide training, coaching, and subject matter expertise to District Service and Sales teams to improve their understanding of the Data Center market and their ability to secure and grow Data Center service business
- Build and maintain strategic relationships with key Data Center customers and industry stakeholders, positioning Daikin Applied as a trusted national aftermarket service provider for mission-critical facilities
- Identify opportunities to improve company processes, policies, programs, pricing, and service offerings that will increase Data Center service growth, scalability, profitability, and customer satisfaction
- Lead through influence across the organization, establishing alignment among District and functional leaders and driving adoption of national Data Center service strategies, standards, and best practices
- Provide leadership and recommendations to senior management regarding Data Center aftermarket strategy, market opportunities, customer requirements, pricing, investment priorities, and business performance
What’s in it for you:
- The ability to make an impact and shape your career with a company that is passionate about growth
- The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best
Minimum Qualifications:
- Bachelor’s degree in business, engineering or related field or equivalent work experience
- 5+ years relevant experience, including 5+ years of management, leadership, business development, or strategic sales experience
- Work visa sponsorship is not available for this position
Preferred Qualifications:
- 10+ years of relevant experience, with 5+ years specifically involving Data Centers, mission-critical facilities, HVAC service, aftermarket service, or strategic account development
Benefits:
- Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:
- Multiple medical insurance plan options + dental and vision insurance
- 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions
- Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
- Short term and long-term disability
- 3 weeks of paid time off for new employees + 11 company paid holidays
- Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual
- Paid sick time in accordance of the federal, state and local law
- Paid parental leave and tuition reimbursement after 6 months of continuous service
The typical annual base salary for this position ranges from $108,800k - $171,700k and a potential bonus potential up to 25%. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.
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Employment is contingent upon successful completion of pre-employment requirements, including verification of employment history, education, background screening, and drug testing where permitted by law. Safety-sensitive positions may require cannabis (marijuana) testing. All testing and employment decisions will comply with applicable federal, state, and local laws.
If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!
