Scheduling Specialist

New England Life Care (NELC) is one of the fastest growing home infusion therapy companies in New England and is the region’s only non-profit home infusion provider. NELC is a hospital collaborative serving more than 70 hospital systems in Maine, New Hampshire, and Massachusetts. NELC was created by local hospitals to ensure their patients have access to a provider that reflects their commitment to excellence in patient care, quality, and service. Like our owner hospitals, NELC provides patient focused care.

New England Life Care has and continues to build a diverse, inclusive, and authentic workplace, so if you’re energized by this opportunity, but your experience doesn’t support every qualification in the job posting, we encourage you to apply!  You still may be the person we are looking for! 

New England Life Care currently has a Hybrid/Remote Scheduling Specialist position available. The normal schedule is Monday – Friday from 8:00am to 5:00pm, with rotating weekend and holiday availability. Any shifts worked on the weekend will receive an additional shift differential. Any holiday shifts would be paid at a rate equivalent to 2.5 times the base pay rate. The ideal candidate for this role will have excellent organizational and communication skills.

                **Only hiring for this hybrid/remote position in Maine, Massachusetts, and New Hampshire**

Job Summary:

The person in this position is responsible for assisting the Director of Nursing with office operations as it relates to creating, organizing/reorganizing and the scheduling of patients/clients requiring home infusion services. This position involves daily interaction with other office support partners and serving as the point of contact with clinical staff, referral sources and patients.

Benefits: 

• Hybrid/Remote position
• Room for growth and potential for advancement
• Health insurance
• Dental insurance
• Vision insurance
• Generous employer-matched 403(b) savings program
• Company paid: Life insurance, Short- and long-term disability insurance
• Paid time off
• And much more!

Responsibilities:

• Processes workflow for requested scheduled, missed, rescheduled, reassigned, declined, and delivered visits.
• Monitors Pending Referrals daily and assigns nurses for all appropriate SOC
• Communicates daily with field staff regarding any visits unaddressed in late, pending, or incomplete status for resolution as appropriate
• Runs Scheduling Request Report daily. Monitors productivity and distribution of regular visits for caregiver optimization, communicates with Clinical Nurse Coordinator/Director of Nursing as appropriate
• Reviews Unverified Visit report daily. Communicates with field staff, Clinical Nurse Coordinator/Director of Nursing as needed
• Attended and participates in annual in-service programs, workshops, continuing educational programs, seminars, etc.
• Assess and implement new scheduling software
• Multi-task and work under pressure with changing priorities and short deadlines and effectively handle a heavy workload

Education:

• Associate of Arts degree or equivalent years of training or work experience
• One (1) year of scheduling experience in a home health care organization setting

 Skills:

• Communicate both orally and in writing, with clients, clinical and non-clinical personnel
• Excellent Organization Skills
• Exceptional customer service and problem-solving skills
• Working / practical knowledge of microcomputer systems including patient documentation systems, Microsoft Office (Word, Excel, Outlook) required.
• Dependability in attendance and job performance required.

''It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.''

EOE