Microsoft 365 Copilot Lead

We are seeking a Microsoft 365 Copilot strategist and hands-on SME to lead the vision, readiness, deployment, and adoption of AI-powered productivity across a national retail organization in Canada. You will define the 365 Copilot roadmap, ensure data and governance readiness, build organizational capability, and drive measurable business value — bridging corporate teams and frontline workers. This role sits at the intersection of technology architecture, data governance, and business transformation within a mature Microsoft ecosystem (Azure, M365, Power Platform). Responsibilities Define and drive the Microsoft 365 Copilot roadmap across the organization Assess data and governance readiness to support Copilot deployment Build organizational capability and drive Copilot adoption across corporate and frontline teams Bridge corporate and frontline worker needs to align Copilot capabilities with business goals Lead technology architecture decisions within the Microsoft ecosystem to support Copilot readiness Establish governance frameworks to support secure and compliant Copilot usage Drive measurable business value and ROI from Copilot deployment Act as subject matter expert on Microsoft 365 Copilot vision, deployment, and adoption strategy Requirements 5+ years of experience with M365 architecture, including tenant administration, Exchange, SharePoint Online, Teams, and OneDrive at enterprise scale Understanding of Microsoft Graph and Semantic Index, including how Copilot grounds responses and how data flows Knowledge of information governance, including Microsoft Purview, sensitivity labels, DLP policies, retention, and permissions models Familiarity with Entra ID and security practices, including Conditional Access, access reviews, oversharing audits, and Zero Trust awareness Experience with Copilot Studio, including building custom agents, plugins, connectors, and GPT-based declarative agents Skills in Power Platform, including Power Automate and Copilot integration, Power Apps, and dataflows relevant to retail operations Background in SharePoint and content architecture, including taxonomy, metadata, and content lifecycle management Familiarity with Viva Suite, including Viva Learning, Viva Connections, and Viva Engage, especially for frontline engagement Proficiency in adoption and measurement tools, including Copilot Dashboard, Viva Insights, adoption scoring, and ROI frameworks Understanding of licensing and roadmap fluency, including M365 Copilot licensing models and Microsoft roadmap literacy Proficiency in English at a B2+ level