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Senior Salesforce Business Analyst

Role overview

Qualifications

  • Proficiency in translating business requirements into user stories and functional documentation
  • Experience in leading discovery sessions and documenting requirements, including user stories, flows, rules, and processes
  • Skills in stakeholder management, including communicating expectations, risks, and change impacts
  • Understanding of requirements traceability and reuse planning, considering regulatory requirements and business rules

Responsibilities

  • Translate business requirements and approve user stories according to client's Definition of Ready
  • Determine a BA approach, gain needed stakeholder and team buy-in, and measure the effectiveness of the approach chosen
  • Update functional documentation, including Functional Design Documents and User Guides
  • Lead discovery sessions for new requirements and document them accordingly

Key facts

Hard skills

Other skills

  • Analytical Skills
  • Communication

About the company

EPAM Systems logo

EPAM Systems

IT Services & IT Consulting

Since 1993, EPAM Systems, Inc. (NYSE: EPAM) has used its software engineering expertise to become a leading global provider of digital engineering, cloud and AI-enabled transformation services, and a leading business and experience consulting partner for global enterprises and ambitious startups. We address our clients’ transformation challenges by fusing EPAM Continuum’s integrated strategy, experience and technology consulting with our 30+ years of engineering execution to speed our clients’ time to market and drive greater value from their innovations and digital investments. We make GenAI real with our AI LLM orchestration, testing and engineering solutions, EPAM DIAL, EPAM EliteA™ and EPAM AI/RUN™, respectively. We deliver globally, but engage locally with our expert teams of consultants, architects, designers and engineers, making the future real for our clients, our partners and our people around the world. We believe the right solutions are the ones that improve people’s lives and fuel competitive advantage for our clients across diverse industries. Our thinking comes to life in the experiences, products and platforms we design and bring to market. Added to the S&P 500 and the Forbes Global 2000 in 2021 and recognized by Glassdoor and Newsweek as a Top 100 Best Workplace, our multidisciplinary teams serve customers across six continents. We are proud to be among the top 15 companies in Information Technology Services in the Fortune 1000 and to be recognized as a leader in the IDC MarketScapes for Worldwide Experience Build Services, Worldwide Experience Design Services and Worldwide Software Engineering Services. Learn more at www.epam.com.

Company details

Company typeXLarge
IndustryIT Services & IT Consulting
Company size10001

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Job description

We are looking for a Senior Salesforce Business Analyst to translate business requirements into actionable solutions, lead discovery sessions, and manage stakeholder engagement across Salesforce implementation projects. The ideal candidate will bring strong analytical skills, technical documentation expertise, and the ability to communicate effectively with senior client stakeholders on a daily basis. Responsibilities Translate business requirements and approve user stories according to client's Definition of Ready Determine a BA approach, gain needed stakeholder and team buy-in, and measure the effectiveness of the approach chosen Work proactively toward deliverable goals and objectives Update functional documentation, including Functional Design Documents and User Guides, by independently gathering information from requirement documents, user guides, Salesforce, and issue tracking systems Lead discovery sessions for new requirements and document them accordingly, including user stories, flows, rules, and processes Plan for requirements reuse, considering regulatory requirements, business rules, and business processes Communicate risks and impacts of changes clearly and provide options to manage and mitigate them Present solutions to the appropriate audience, including changes to current processes and ways of working, and explain why a change to a system, process, or capability is needed Manage stakeholder expectations and engagement throughout the project lifecycle Trace solution requirements backwards and forwards and organize traceability Build trust with stakeholders and protect the team's reputation Track, communicate, and proactively follow up on issues in priority order Requirements Proficiency in translating business requirements into user stories and functional documentation Experience in leading discovery sessions and documenting requirements, including user stories, flows, rules, and processes Skills in stakeholder management, including communicating expectations, risks, and change impacts Understanding of requirements traceability and reuse planning, considering regulatory requirements and business rules Familiarity with Salesforce and issue tracking systems for independent research and documentation Competency in presenting solutions to technical and non-technical audiences Capability to write technical and functional documentation and communicate daily with senior client stakeholders in English Nice to have Background in CPQ Experience in identification of business opportunities

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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