We are seeking a Microsoft 365 Copilot Lead to lead the vision, readiness, deployment, and adoption of AI-powered productivity across a national retail organization in Canada. This role will define the 365 Copilot roadmap, ensure data and governance readiness, build organizational capability, and drive measurable business value — bridging corporate teams and frontline workers. This position sits at the intersection of technology architecture, data governance, and business transformation within a mature Microsoft ecosystem (Azure, M365, Power Platform). Responsibilities Define and drive the strategic roadmap for Microsoft 365 Copilot deployment across the organization Lead tenant administration and enterprise-scale configuration of Exchange, SharePoint Online, Teams, and OneDrive Oversee information governance practices, including sensitivity labels, DLP policies, retention, and permissions models Manage security and identity considerations, including Conditional Access, access reviews, and oversharing audits Build and configure custom agents, plugins, connectors, and GPT-based declarative agents within Copilot Studio Integrate Power Platform capabilities, including Power Automate, Power Apps, and dataflows relevant to retail operations Establish content architecture standards, including taxonomy, metadata, and content lifecycle management Drive frontline engagement through Viva Suite tools, including Viva Learning, Viva Connections, and Viva Engage Develop adoption and measurement frameworks using Copilot Dashboard, Viva Insights, and ROI scoring models Maintain fluency in Microsoft 365 Copilot licensing models and roadmap developments Requirements 5+ years of experience in Microsoft 365 architecture, including tenant administration, Exchange, SharePoint Online, Teams, and OneDrive at enterprise scale Understanding of Microsoft Graph and Semantic Index, including how Copilot grounds responses and how data flows Expertise in information governance using Microsoft Purview, sensitivity labels, DLP policies, retention, and permissions models Knowledge of Entra ID and security practices, including Conditional Access, access reviews, oversharing audits, and Zero Trust principles Proficiency in Copilot Studio for building custom agents, plugins, connectors, and GPT-based declarative agents Skills in Power Platform, including Power Automate, Power Apps, and dataflows for retail operations Background in SharePoint and content architecture, including taxonomy, metadata, and content lifecycle management Familiarity with Viva Suite tools, including Viva Learning, Viva Connections, and Viva Engage, particularly for frontline engagement Competency in adoption and measurement frameworks, including Copilot Dashboard, Viva Insights, adoption scoring, and ROI frameworks Qualifications in M365 Copilot licensing models and Microsoft roadmap literacy, including Ignite/Build awareness English proficiency at B2 level or higher
