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Salesforce Business Analyst / Business Solution Architect

EPAM Systems

Role overview

Qualifications

  • 5+ years of experience as a Business Analyst, Salesforce BA, or Business Solution Architect
  • Background in Salesforce/CRM transformation initiatives
  • Understanding of Salesforce capabilities and configuration concepts
  • Expertise in working within regulated industries

Responsibilities

  • Partner with stakeholders to understand business goals and regulatory constraints
  • Gather, analyze, document, and validate requirements
  • Facilitate workshops and process mapping sessions
  • Support solution design and functional architecture across Salesforce and COTS platforms

Key facts

Hard skills

Other skills

  • Consulting
  • Relationship Building

About the company

EPAM Systems logo

EPAM Systems

IT Services & IT Consulting

Since 1993, EPAM Systems, Inc. (NYSE: EPAM) has used its software engineering expertise to become a leading global provider of digital engineering, cloud and AI-enabled transformation services, and a leading business and experience consulting partner for global enterprises and ambitious startups. We address our clients’ transformation challenges by fusing EPAM Continuum’s integrated strategy, experience and technology consulting with our 30+ years of engineering execution to speed our clients’ time to market and drive greater value from their innovations and digital investments. We make GenAI real with our AI LLM orchestration, testing and engineering solutions, EPAM DIAL, EPAM EliteA™ and EPAM AI/RUN™, respectively. We deliver globally, but engage locally with our expert teams of consultants, architects, designers and engineers, making the future real for our clients, our partners and our people around the world. We believe the right solutions are the ones that improve people’s lives and fuel competitive advantage for our clients across diverse industries. Our thinking comes to life in the experiences, products and platforms we design and bring to market. Added to the S&P 500 and the Forbes Global 2000 in 2021 and recognized by Glassdoor and Newsweek as a Top 100 Best Workplace, our multidisciplinary teams serve customers across six continents. We are proud to be among the top 15 companies in Information Technology Services in the Fortune 1000 and to be recognized as a leader in the IDC MarketScapes for Worldwide Experience Build Services, Worldwide Experience Design Services and Worldwide Software Engineering Services. Learn more at www.epam.com.

Company details

Company typeXLarge
IndustryIT Services & IT Consulting
Company size10001

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Job description

We are seeking a Salesforce Business Analyst / Business Solution Architect to support Salesforce-based transformation initiatives in regulated industries. The role requires client partnership, consulting, stakeholder management, and solution-shaping skills. The position has two variants: a Salesforce Business Analyst focused on requirements discovery, process analysis, documentation, user stories, and delivery support; and a Salesforce Business Solution Architect focused on solution framing, business process design, functional architecture, and consultative guidance. The ideal candidate is a client-facing Salesforce BA or BSA with strong analysis, consulting, stakeholder engagement, and solution-thinking capabilities. Responsibilities Partner with stakeholders to understand business goals and regulatory constraints Gather, analyze, document, and validate requirements Facilitate workshops and process mapping sessions Translate needs into user stories, specifications, process flows, and documentation Analyze processes and Salesforce capabilities to identify gaps and improvements Support solution design and functional architecture across Salesforce and COTS platforms Support UAT, validation, training, and change enablement Build strong client relationships Connect business processes with Salesforce capabilities (BSA-level) Shape functional solutions across Salesforce and enterprise platforms, defining solution options and trade-offs (BSA-level) Identify dependencies, integrations, and operational impacts (BSA-level) Requirements 5+ years of experience as a Business Analyst, Salesforce BA, or Business Solution Architect, Functional Consultant, or CRM Consultant Background in Salesforce/CRM transformation initiatives Understanding of Salesforce capabilities and configuration concepts Expertise in working within regulated industries Proficiency in requirements elicitation, process analysis, and documentation Skills in consulting and stakeholder management Proficiency in English at an Upper-Intermediate level (B2) or higher Nice to have Experience in Life Sciences GTM Familiarity with Veeva, Trueblue, and IQVIA Salesforce certifications Knowledge of compliance, audit readiness, privacy, and integration practices

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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