We are seeking an experienced Salesforce Solution Architect to shape and deliver enterprise-scale solutions across the Salesforce ecosystem. In this role, you will translate complex business and technology needs into secure, scalable, and maintainable architectures, guiding programs from discovery and presales through implementation and continuous improvement. You will work with clients, business stakeholders, engineering teams, and platform leaders to establish solution direction, architectural governance, and measurable business value. Responsibilities Lead end-to-end architecture and solution design for complex Salesforce transformation programs Drive discovery workshops, assess business and technical requirements, and define target-state architecture and delivery roadmaps Design scalable solutions across the core Salesforce portfolio, including Sales Cloud, Service Cloud, and Experience Cloud, together with one or more advanced capabilities such as Agentforce and Salesforce AI, Data Cloud, Revenue Cloud, Marketing Cloud, Health Cloud, Life Sciences Cloud, or other industry solutions Define application, integration, data, security, identity, and environment strategies aligned with enterprise architecture standards Architect AI-powered agents and workflows, including grounding, prompt and action design, trust controls, human oversight, observability, and responsible AI considerations Design customer data solutions covering ingestion, harmonization, identity resolution, segmentation, activation, analytics, and governance Shape quote-to-cash and revenue lifecycle solutions, including product catalog, pricing, configuration, contracts, orders, billing, and integrations with ERP and finance platforms Provide architectural leadership throughout delivery, review solution designs, manage technical risks, and ensure adherence to Salesforce and engineering best practices Guide integration patterns using APIs, events, middleware, and enterprise integration platforms such as MuleSoft Partner with delivery leaders and stakeholders on estimates, scope, trade-offs, non-functional requirements, and release planning Support presales activities by shaping solutions, contributing to proposals, estimates, presentations, and technical client discussions Mentor engineers and architects, promote reusable assets, and contribute to communities of practice and capability development Requirements 7+ years of experience delivering CRM or enterprise application solutions, including strong hands-on Salesforce expertise 3+ years in a Salesforce architecture or comparable technical leadership role on complex, multi-cloud programs Demonstrated experience designing Salesforce data models, sharing and security models, integrations, and scalable platform solutions Strong practical expertise across the core Salesforce portfolio, including Sales Cloud, Service Cloud, and Experience Cloud, is required. In addition, hands-on experience with at least one of the following is required: Agentforce and Salesforce AI, Data Cloud, Revenue Cloud, Marketing Cloud, Health Cloud, Life Sciences Cloud, or another Salesforce industry cloud Strong understanding of Salesforce development and configuration capabilities, including Apex, Lightning Web Components, Flow, APIs, and event-driven patterns Experience with architecture governance, non-functional requirements, DevOps and CI/CD, environment strategy, data migration, and release management Ability to communicate architecture decisions and trade-offs clearly to both executive and engineering audiences Proven client-facing, facilitation, consulting, and stakeholder management skills English proficiency at B2 level or higher Nice to have Experience with Salesforce Life Sciences, Health, Financial Services, Communications, Manufacturing, Automotive, or Consumer Goods solutions Knowledge of AI governance, prompt engineering, agent testing, model evaluation, and production monitoring Experience with MuleSoft, Tableau, Slack, ERP, data platforms, or hyperscale cloud services Experience with Salesforce CPQ, Revenue Cloud Advanced, contract lifecycle management, or billing platforms Salesforce certifications such as Application Architect, System Architect, Data Cloud Consultant, Revenue Cloud Consultant, or relevant Agentforce credentials Experience leading architecture boards, centers of excellence, or enterprise platform governance
