Customer Insights Specialist- Orthopedics

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Sales Enablement

Job Sub Function:

Contract Administration and Management

Job Category:

Professional

All Job Posting Locations:

Remote (US), West Chester, Pennsylvania, United States of America

Job Description:

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, lessinvasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that’sreimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while deliveringclinical and economic value to surgeons and healthcare systems.

Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

We are searching for the best talent for Customer Insights Specialist- Orthopedics remote US.

The Customer Insights Specialist (CIS) serves as a strategic business partner to the commercial organization, leveraging analytics, business intelligence, and customer data to identify growth opportunities, support contract strategy, and drive commercial decision-making. This individual translates complex data into actionable insights that help sales leaders, regional teams, and customers optimize performance and accelerate conversion opportunities.

The CIS partners closely with Area Directors, Regional Managers, Sales Leadership, and cross-functional teams to deliver high-quality analytics, support strategic customer engagements, and advance opportunities through the commercial funnel.

Key Responsibilities

Customer Analytics & Insight Generation

• Analyze customer purchasing patterns, market share opportunities, pricing trends, and product utilization data.
• Develop and present actionable recommendations that support customer growth and commercial strategy.
• Translate complex datasets into clear, concise business insights for both internal and external stakeholders.
• Create executive-level presentations and customer-facing materials that communicate findings and recommendations.

SourceView® Administration & Analytics

• Validate, clean, and maintain customer datasets to ensure data integrity and accuracy.
• Conduct customer analyses and opportunity assessments utilizing SourceView and other business intelligence platforms.
• Ensure timely completion of customer requests, Salesforce cases, and reporting deliverables.

Commercial Partnership

• Serve as a trusted advisor to Regional Managers, Area Directors, and Sales Teams.
• Collaborate with commercial leadership to identify, prioritize, and advance strategic opportunities.
• Participate in customer business reviews, contract discussions, and growth planning meetings.
• Support field teams in understanding customer performance, utilization trends, and market opportunities.

Contract & Conversion Support

• Lead analytical support for SUEA opportunities and partner on SEA opportunities.
• Identify conversion opportunities and develop data-driven strategies to improve customer adoption and growth.
• Monitor opportunity progression and provide insights that support revenue attainment objectives.
• Assist commercial teams in evaluating contract performance and commitment attainment.

Process Excellence & Execution

• Maintain strong discipline in opportunity management, reporting, and workflow processes.
• Ensure deliverables are completed accurately, on time, and with minimal rework.
• Continuously improve reporting methodologies, analytical approaches, and customer engagement strategies.
• Share best practices and contribute to team development initiatives.

Qualifications

Required Qualifications

• Bachelor's degree in Business, Finance, Economics, Data Analytics, Healthcare Administration, Marketing, or related field.
• 2+ years of medical device sales, healthcare sales, or related commercial experience strongly preferred. Additional experience in analytics, business intelligence, sales operations, account management, healthcare consulting, or commercial support functions is preferred.
• Strong analytical and problem-solving skills with the ability to interpret large datasets.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Experience presenting insights and recommendations to business stakeholders.
• Excellent verbal and written communication skills.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience supporting medical device, healthcare, medtech, or hospital customers.
• Experience with CRM tools such as Salesforce.
• Experience with business intelligence and visualization platforms (Power BI, Tableau, SourceView, or similar tools) preferred.
• Knowledge of healthcare purchasing data, contract strategy, pricing analytics, or market share analysis.
• Experience participating in customer-facing presentations and business reviews.
• Demonstrated ability to influence decisions through data and insights.

On October 14, 2025, Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.

It is anticipated following conclusion of the transaction, you would be an employee of DePuy Synthes, and your employment would be governed by Orthopaedics employment processes, programs, policies, and benefit plans. Details of any planned changes would be provided to you by Orthopaedics at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource

Required Skills:

Preferred Skills:

The anticipated base pay range for this position is :

$94,000.00 - $151,800.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).



This position is eligible to participate in the Company’s long-term incentive program.



Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year