Senior AWS Connect Developer

We are seeking a Senior AWS Connect Developer to lead a full platform migration from LiveChat to Amazon Connect Chat for a global life-sciences client. This engagement covers Amazon Connect configuration across approximately 30 queues and 110 users, a custom agent workspace built on the Amazon Connect Streams API, Salesforce integration, bidirectional Microsoft Teams presence sync via the MS Graph API, SSO via Entra ID, and DynamoDB-backed runtime lookups. The ideal candidate has hands-on Amazon Connect experience specifically, including building and extending contact flows, and is not limited to generic AWS Lambda or serverless patterns. Responsibilities Design, build and test Amazon Connect contact flows, queue configurations, and routing profiles according to the architecture defined by the Solution Architect Implement and unit-test Lambda functions for Salesforce transcript push, DynamoDB lookups, and agent-availability checks Build the custom Amazon Connect Streams API agent workspace to spec, covering chat handling, case history display, and iFrame integration of the Salesforce URL Implement the Microsoft Teams presence-sync intermediary component against the MS Graph API Contribute to IaC pipelines for Amazon Connect resources, using CloudFormation/CDK where possible and documenting manual steps where not Collaborate with the Salesforce Developer on Salesforce-side objects, REST API contracts, and validation Support QA with testable, documented components, and participate in SIT and defect resolution Contribute to knowledge-transfer documentation so the client's team can operate and extend the platform post-go-live Requirements 5+ years of hands-on Amazon Connect experience, including contact flows, queues, routing profiles, and Connect APIs/SDKs, with the ability to build and debug contact flows independently Solid AWS Lambda experience with S3 trigger patterns, DynamoDB reads/writes, and REST API calls from Lambda Proficiency in JavaScript/Node.js or Python for Lambda development Familiarity with the Amazon Connect Streams API or the ability to ramp up quickly on it Experience integrating REST APIs, consuming and producing REST endpoints such as Salesforce, MS Graph, or similar CRM/enterprise APIs Experience working in a structured delivery team with a shared backlog, code reviews, and a fixed deadline Strong attention to detail and the ability to work independently once requirements are clear English proficiency at B2 level or higher Nice to have Expertise in Microsoft Graph API, including presence, calendar, and user APIs Familiarity with Salesforce REST API or APEX for integration debugging Familiarity with Entra ID (Azure AD) SSO configuration Knowledge of IaC tools such as CloudFormation or CDK for AWS resource provisioning Background in the contact-centre domain or prior platform migration experience