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ITSM Tooling Engineer (BMC Helix)

EPAM Systems

Role overview

Qualifications

  • 3+ years of experience supporting BMC Helix ITSM/Digital Workplace, including configuration, customization and integration
  • Strong understanding of ITSM processes and hands-on experience creating automations and workflows
  • Familiarity with BMC development life cycles for ITSM-related functions
  • Excellent analytical and problem-solving skills with ability to work independently and drive results

Responsibilities

  • Configure, customize and enhance BMC Helix ITSM/Digital Workplace functionalities
  • Support design and implementation of new BMC features and services
  • Gather requirements from ICT functional teams and document technical designs
  • Create workflows to automate ITSM processes and simplify business operations

Key facts

Hard skills

Other skills

  • Analytical Skills
  • Problem Solving
  • Communication

About the company

EPAM Systems logo

EPAM Systems

IT Services & IT Consulting

Since 1993, EPAM Systems, Inc. (NYSE: EPAM) has used its software engineering expertise to become a leading global provider of digital engineering, cloud and AI-enabled transformation services, and a leading business and experience consulting partner for global enterprises and ambitious startups. We address our clients’ transformation challenges by fusing EPAM Continuum’s integrated strategy, experience and technology consulting with our 30+ years of engineering execution to speed our clients’ time to market and drive greater value from their innovations and digital investments. We make GenAI real with our AI LLM orchestration, testing and engineering solutions, EPAM DIAL, EPAM EliteA™ and EPAM AI/RUN™, respectively. We deliver globally, but engage locally with our expert teams of consultants, architects, designers and engineers, making the future real for our clients, our partners and our people around the world. We believe the right solutions are the ones that improve people’s lives and fuel competitive advantage for our clients across diverse industries. Our thinking comes to life in the experiences, products and platforms we design and bring to market. Added to the S&P 500 and the Forbes Global 2000 in 2021 and recognized by Glassdoor and Newsweek as a Top 100 Best Workplace, our multidisciplinary teams serve customers across six continents. We are proud to be among the top 15 companies in Information Technology Services in the Fortune 1000 and to be recognized as a leader in the IDC MarketScapes for Worldwide Experience Build Services, Worldwide Experience Design Services and Worldwide Software Engineering Services. Learn more at www.epam.com.

Company details

Company typeXLarge
IndustryIT Services & IT Consulting
Company size10001

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Job description

We're looking for an ITSM Tooling Engineer (BMC Helix) to join our team. In this role, you will design, configure and enhance BMC Helix ITSM/Digital Workplace solutions, ensuring seamless integration with existing IT processes and tools. You will be responsible for implementing workflows, improving automation, and integrating third-party systems such as Azure DevOps, while contributing to the strategic evolution of the ITSM ecosystem. This is a key opportunity to work on a mission-critical platform, contributing to digital transformation initiatives and innovations such as AI-enabled capabilities, intelligent chat, and smarter documentation workflows. Responsibilities Configure, customize and enhance BMC Helix ITSM/Digital Workplace functionalities Support design and implementation of new BMC features and services Gather requirements from ICT functional teams and document technical designs Create workflows to automate ITSM processes and simplify business operations Integrate BMC Helix with third-party platforms such as Azure DevOps Onboard and manage users, permissions and teams within the platform Provide technical support and ensure platform stability during changes and after delivery Assist in introducing AI-driven enhancements for language, chat and documentation suggestions Contribute to testing, quality assurance and continuous improvement initiatives Collaborate with cross-functional teams to ensure alignment with governance and security standards Requirements 3+ years of experience supporting BMC Helix ITSM/Digital Workplace, including configuration, customization and integration Strong understanding of ITSM processes and hands-on experience creating automations and workflows Familiarity with BMC development life cycles for ITSM-related functions Hands-on experience with integrations involving Azure or other cloud technologies Excellent analytical and problem-solving skills with ability to work independently and drive results Strong communication and stakeholder engagement skills in English Proficiency in MS Office tools (Visio, Excel, PowerPoint) Ability to collaborate effectively with cross-functional ICT teams and business stakeholders Nice to have Certifications in BMC Helix and/or ITIL Experience in onboarding and managing teams in large enterprise environments General understanding of the insurance or financial services sectors Degree in Computer Science, Engineering or related discipline

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Marcus Rivera

Chief Revenue Officer

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