Collections Analyst II

Job Summary

The Collections Analyst II manages an accounts receivable portfolio of Commercial & Industrial natural gas and electricity supply customers. This role works to resolve delinquent customer balances and collaborates with internal and external partners to verify compliance with company policies while reducing bad debt and protecting the company from negative financial exposure.  The position supports both pre- and post-payment collections activity across a wide range of businesses, markets, and billing arrangements, and the analyst is expected to recommend appropriate actions based on company policies.

Primary Responsibilities: 

• Manages an assigned portfolio of C&I accounts, proactively contacting customers by phone and email to secure payment of outstanding balances.

• Reviews aging receivables to identify delinquency trends, account-specific issues, and potential bad debt, and recommends appropriate disposition of balances.

• Positively collaborates with internal stakeholders to research and resolve complex billing and payment disputes, payment discrepancies, etc. to resolve customer delinquencies.

• Negotiates/establishes payment or payment arrangements within the policy framework and escalates exceptions to the Collections Lead and Senior Manager.

• Actively documents customer contacts, payment commitments, and account actions accurately in CRM and billing systems.

• Fully verifies credit and collections policy compliance and completes related tasks as requested by internal staff, team and organization leadership, etc.

• Engages actively to become a collections subject matter expert to engage in addressing process, policy, or compliance questions from any internal teams.

• Escalates credit decisions, collection agency referrals, bankruptcies, and legal matters as required to the Lead and Senior Manager with supporting analysis and recommended actions.

• Monitors customer payment behavior and energy market developments that affect C&I risk and reports emerging concerns to the Lead.

• Performs all other duties as assigned.

Required Skills: 

• Demonstrates strong analytical and quantitative skills, including interpreting aging reports and account data.

• Maintains a high degree of accuracy and attention to detail with a bias to urgency in all activities.

• Communicates clearly and professionally with customers and internal partners

• Navigates difficult payment conversations with tact, persistence, and professionalism.

• Consistently manages and prioritizes multiple accounts and deadlines independently in a remote or hybrid setting.

• Uses CRM and billing systems to research, update, and document customer accounts.

• Demonstrates proficiency in all Microsoft Office applications, with advanced Excel skills.

Preferred Education and Experience:

• Holds a degree in Business, Finance, Accounting, or a related field; equivalent skills and experience are equally valued.

• Brings at least two years of collections experience, ideally in a commercial credit & collections environment with additional experience with credit, fraud, and bankruptcy preferred.

• Understands bad debt accounting and collections fundamentals with experience using collections software preferred.

• Experience in energy, utilities, or a related industry preferred.

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Work Authorization: Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.

Salary Range:

*This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included.

How We Support Your Wellbeing:

Our employees are our most valuable asset. That’s why at IGS, we are committed to offering a holistic benefit program that allows employees to stay healthy, feel secure, and maintain flexibility in their wellbeing journey.

• Healthcare Essentials: Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.

• Mental Wellbeing: Robust support through Headspace and free mental healthcare visits for you and your dependents.

• Family Planning Support: Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.

• Financial Readiness: Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.

• Work-Life Balance: Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.

Equal Opportunity Employment:

It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited. If you require a reasonable accommodation to complete any part of the application or interview process, please contact HRLOA@igs.com.