Let me paint a picture: imagine working for a pioneering Canadian product-based company where stability, growth, and innovation converge seamlessly, all under one roof. Binary Stream Software stands tall as a trailblazer in cloud-based business applications.
Here's a glimpse of what we've achieved and what we stand for:
- With a legacy dating back to 1999, boasting over two decades of unparalleled success and a crystal-clear vision for the future.
- In a groundbreaking collaboration, Microsoft licensed our product in June 2021, reaffirming our commitment to excellence.
- Recognized among the top 100 solution providers in Canada, we're also honored to be part of the Microsoft Business Applications 2022/2023 Inner Circle.
- We take immense pride in being certified as a great place to work in Canada, fostering a culture of collaboration and growth across our global teams.
- Embracing a vibrant work culture, we offer a perfect blend of work-life balance, along with company-sponsored health insurance and a nurturing environment where your well-being is paramount.
- With 27 leaves annually plus 11 festival holidays, we ensure you have ample time to recharge and celebrate life's moments.
- Whether you prefer to work from our offices in Canada or Chandigarh or cherish the comfort of your home, we offer flexible arrangements to suit your preferences.
Excited yet? Here's where you come in:
Position Summary:
Reporting to the Professional Services Lead, the ERP Consultant plays a key role in delivering high-value services to customers, ensuring successful implementation and optimal use of Binary Stream products, particularly within the D365 Business Central (BC) environment. This position is instrumental in driving revenue growth and maintaining exceptional levels of customer satisfaction.
As an ERP Consultant, you will collaborate closely with the Professional Services Lead to strategize, prioritize, and plan service delivery activities. This includes managing client relationships, executing project plans, and providing third-line customer support when necessary. Your role will involve regular communication and collaboration with various stakeholders to ensure alignment and the successful delivery of services.
In addition to your primary responsibilities, you will occasionally coach and mentor junior or less experienced staff, sharing your expertise and promoting best practices in service delivery. The role also requires occasional travel to customer sites to facilitate hands-on service delivery and support.
This dynamic role is perfect for a proactive professional who thrives in a collaborative environment and is committed to delivering exceptional results.
As an ERP Consultant, you will be responsible for:
Customer Engagement and Service Delivery
- Plan and deliver implementation of Binary Stream ISV products in accordance with Binary Stream best practices, maintaining communication with stakeholders and managing expectations throughout the engagement.
- Conduct requirements gathering to accurately determine customer needs and perform fit/gap analysis to ensure product features align with customer requirements.
- Monitor at-risk projects, escalating issues appropriately to ensure successful outcomes.
- Maintain communication with the customer, solving simple concerns, troubleshooting, scheduling, and driving meetings as required.
- Keep clients engaged and manage client expectations throughout the project lifecycle.
Internal Collaboration and Team Support
- Collaborate with the Sales team, enhancing their capacity to identify and promote service opportunities that drive revenue growth and customer satisfaction.
- Develop and maintain productive relationships with key Binary Stream partners, fostering collaboration focused on delivering value to the end customer.
- Provide guidance and coaching to other staff members involved in service delivery activities, ensuring consistency and quality in implementations.
- Attend sprint reviews and review new features and fixes, providing design feedback and recommendations as a subject matter expert.
Service Development and Continuous Improvement
- Participate in the development of service offerings, including creating training materials, developing delivery plans, and drafting Statements of Work (SOW).
- Lead standard product training on core functionality, adapting to client business scenarios, and designing training agendas and documentation.
- Demonstrate new features, ensuring they align with client needs and provide added value.
- Contribute to continuous improvement efforts by applying lessons learned to enhance best practices and proactively sharing knowledge with the team.
Technical Support and Project Management
- Provide third-level support as needed, particularly for customers facing challenges during ERP implementation.
- Manage project administration, including project planning, scheduling, kickoffs, and closing, while providing regular project status updates.
- Oversee change requests and contribute to additional business needs as necessary, ensuring they align with the project’s scope and objectives.
Presales and Budgeting
- Support presales activities, including preparing Time & Material (T&M) budgets and securing necessary approvals.
Technical Skills:
- Advanced working knowledge of financial ERP software, particularly Microsoft Dynamics 365 BC, NAV, or GP.
- Advanced working knowledge of MS-Office products including Word, Excel, PowerPoint, and Visio.
- Knowledge of working with SQL Scripts, Queries or SSRS Reporting is an Asset
- PowerBI knowledge is an asset
Education and Experience:
- Bachelor’s degree in Business Administration or related field, and/or a financial accreditation such as CPA.
- Full cycle Microsoft Dynamics 365 BC or NAV or GP implementation experience coupled with a strong understanding of ERP applications.
- 2-5 years of Dynamics 365 BC or NAV or GP consulting and external product implementation experience.
- Experience working within the Software Development Life Cycle (SDLC) is an asset
- Project management/Sure Step experience is a strong asset.
- Knowledge of BSSI Products like Multi-Entity Managment is a strong asset
