JOB INFORMATION
Requisition ID: 13711
Number of Vacancies: 1
Department: Transportation Strategy and Support (20001207) - Head&Staff,Transportation Strategy⋑ (30000522)
Salary Information: $115,570.00 - $144,526.20
Pay Scale Group: 10SA
Employment Type: Regular (Hybrid)
New or Existing Vacancy:New
Weekly Hours: 35 Off Days: Saturday & Sunday Shift: Day
Posted On: October 26, 2026
Last Day to Apply: November 1, 2026
Reports to: Head, Transportation Strategy and Support
The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:
Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.
Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.
The full Plan can be viewed on ttc.ca.
Career Opportunity
We have a great opportunity in our Transportation Strategy and Support Department. We are looking for a Transportation Workforce Manager to join our team!
What You Will Do
The Transportation Workforce Manager leads strategic workforce planning, forecasting, analysis, and reporting across all transportation modes, including Bus, Subway, Streetcar, LRT, and Wheel-Trans. Reporting to the Head, Transportation Strategy and Support, this role ensures workforce levels align with budgeted service levels, operational requirements, and financial targets. Working collaboratively with stakeholders across Transportation, Finance, Human Resources, Talent Management, and the Operations Training Centre, the incumbent provides workforce insights and recommendations that support effective decision-making and the delivery of efficient, reliable, and cost-effective transit service.
Other Responsibilities Will Include:
- Forecast workforce requirements and develop staffing plans to support service delivery needs.
- Monitor workforce metrics, including hiring, attrition, retirements, absenteeism, training capacity, and operator availability.
- Develop workforce forecasts, models, and recommendations to support operational and financial planning.
- Ensure staffing levels meet service requirements while aligning with approved workforce and budget targets.
- Design, maintain, and enhance workforce tracking, forecasting, reporting tools, KPIs, and performance measures.
- Provide workforce analysis, forecasts, risk assessments, and recommendations to leadership and stakeholders.
- Partner with Talent Management, Operations Training Centre (OTC), Finance, Service Planning, Vehicle Maintenance, and Transportation teams to align workforce plans with operational requirements.
- Conduct workforce trend analysis and identify opportunities to improve workforce utilization and operational effectiveness.
- Maintain workforce data integrity and reporting accuracy.
- Prepare reports, briefing notes, business cases, presentations, procedures, and implementation plans.
- Lead workforce planning projects, feasibility studies, and continuous improvement initiatives.
- Research industry trends and best practices to enhance workforce planning strategies.
- Serve as a subject matter expert in operator workforce planning, including recruitment, training, deployment, and retention.
- Liaise with internal and external stakeholders and represent the organization at meetings, committees, and conferences.
- Support special projects and strategic initiatives as assigned.
- Participating in the TTC's Customer Service Ambassador Program;
- Responsible for treating passengers and/or employees with respect and dignity and ensuring the needs of passengers or employees with disabilities are accommodated and/or addressed (if applicable and within their area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service-provider and an employer.
What Skills Do You Bring?
- Apply analytical skills
- Demonstrate appropriate and effective interpersonal communications through various media
- Demonstrate knowledge of the industry and / or sector
- Gather information and conduct research
- Understand the organization's fiscal environment
- Use office technology, software and applications
What Qualifications Do You Bring?
- Completion of a university degree or college diploma in a relevant field (i.e., Business Administration, Human Resource Management etc.), along with relevant experience in workforce management, or a combination of education, training and experience deemed to be equivalent.
- Strong analytical and problem-solving skills, with the ability to interpret complex workforce data and develop actionable insights.
- Strategic and forward-thinking mindset, capable of anticipating workforce needs.
- Proven planning, organizational and decision-making skills in a dynamic, multi-stakeholder environment.
- Excellent communication, negotiation and conflict resolution skills.
- Ability to build and maintain collaborative relationships with internal and external stakeholders.
- Effective team building and facilitation skills.
- Experience working with senior leadership and executives to deliver workforce reports, recommendations, and strategic updates.
- Adaptability and resilience in a fast-paced, high-pressure environments, with competing priorities.
- Proficient in the use of office technology, data analysis tools, and workforce planning software and applications relevant to the work; skilled in Microsoft Office Suite (Excel, Word, PowerPoint), Power BI for interactive data visualization, and other relevant applications to analyze KPIs, forecast workforce needs, and optimize operational efficiency.
- Knowledge of budgeting principles and financial forecasting as it relates to workforce planning and service delivery.
- Experience conducting feasibility studies and initiating projects to improve workforce planning systems, policies, or procedures.
- Demonstrated ability to lead cross-functional projects focused on enhancing operational efficiency and reporting accuracy.
- A valid Ontario Class G driver’s licence and access to a personal vehicle for travel to various work locations is considered an asset.
- Must have or rapidly acquire knowledge of TTC Transportation Operations, including operator workforce planning, service scheduling, budgeting, hiring and training processes, and applicable TTC policies, procedures, standards, and collective agreement provisions.
- Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.
What We Offer
- Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
- A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
- One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
- A comprehensive package that covers health, dental, vision and more.
- Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.
Commitment to EDI
The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570 or Jobs@ttc.ca . Any information received related to an accommodation will be addressed confidentially.
General Prohibition in Hiring Process
The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses, or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:
- The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
- All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
- During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
- You will not disseminate or disclose to any person any interview question.
Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.
Relatives of TTC Employees
The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.
We thank all applicants for their interest but advise only those selected for an interview will be contacted.
