Remote Travel Specialist

Planning a vacation involves more than finding a hotel with a pool. Parents may need adjoining rooms, age-appropriate activities, convenient transportation, flexible dining options, or accommodations that work for several generations traveling together.

The Remote Travel Specialist helps families sort through these details and choose an experience that works for the entire group. This position may involve researching theme-park vacations, family-friendly cruises, beach resorts, holiday getaways, and multigenerational trips.

Previous travel-industry experience is not required. Training and continued destination education are provided.

What You Will Do

• Consult with families about their dates, budget, children's ages, interests, and accommodation needs.
• Research family-friendly resorts, cruises, hotels, attractions, and vacation packages.
• Compare room layouts, connecting-room options, dining plans, kids' programs, and included activities.
• Identify transportation needs between airports, hotels, ports, and attractions.
• Prepare organized vacation options that address the family's priorities.
• Explain important differences between destinations and properties.
• Assist clients with reservation procedures and confirmation reviews.
• Verify traveler names, ages, dates, room categories, and booking details.
• Track deposits, payment deadlines, documentation, and reservation requirements.
• Provide preparation reminders and destination information.
• Maintain organized and confidential client records.
• Communicate relevant schedule or reservation changes.
• Follow up with families before and after their vacations.
• Participate in training and continued professional education.
• Build repeat business and referrals through attentive client service.

Job Requirements

• Applicants must be at least 18 years old.
• Applicants must reside in the United States or Mexico.
• Reliable internet access and a computer or compatible device are required.
• Strong listening and communication skills are required.
• Applicants must demonstrate excellent organization and attention to detail.
• Applicants must be comfortable discussing budgets and family needs.
• Applicants must be able to manage multiple travelers and deadlines.
• Applicants must be capable of working independently.
• Applicants must be willing to complete training.
• Customer service, hospitality, or planning experience is helpful but not required.