Logo for Anchor General Insurance Agency

POLICYHOLDER SERVICES REPRESENTATIVE I

Role overview

Responsibilities

  • Support customers by providing professional and helpful information.
  • Answer questions and respond to complaints.
  • Process requests and solve customer issues with ownership.
  • Manage large amounts of inbound and outbound calls.
  • Build sustainable relationships and engage customers.
  • Assist customers with changes to a policy.

Key facts

Hard skills

Other skills

  • Customer Service
  • Problem Solving
  • Communication
  • Relationship Management

About the company

Anchor General Insurance Agency logo

Anchor General Insurance Agency

  • Insurance
  • 201–500
Anchor General Insurance Company is a San Diego based company specializing in providing non-standard private passenger automobile liability and physical damage coverage in California, Texas, Washington and Arizona, with anticipated expansion into a number of additional states. With continual focus on the ever-changing and diverse needs of its clients, and continued investment in technology and in our people, Anchor strives to provide superior customer service to its policyholders and brokers. In business for over 25 years, Anchor continues to be a leading dominant force in the non-standard auto insurance marketplace. The Anchor Group of Companies recognizes that investing in our employees is critical to our future. We search for motivated professionals who enjoy an environment where talent, self-direction, positive energy and strong work ethic are recognized and championed. With offices in San Diego, CA and Dallas, TX, we offer remote, hybrid and in office opportunities. Our comprehensive benefits package includes coveted and flexible medical, dental and vision plans, a Company matched 401(k) Plan to help you reach your retirement goals, and a generous vacation and personal time off policy to support a positive work-life balance. Come grow with us!

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Job description

This position is responsible to support customers by providing professional helpful information, answering questions and responding to complaints. As a front line of support between our company and its current and potential customers, accept ownership for accurately processing requests and solving customer issues, complaints and inquiries, while keeping customer satisfaction at the core of every decision. Manage large amounts of inbound and outbound calls. Build sustainable relationships and engage customers by taking the extra mile. Assist customers with changes to a policy, the acceptability within the program’s underwriting guidelines including any changes in the policies premium. Speaks with customers by phone and receive payments for renewing, reinstating or continuing policies.

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