Who We Are
Join a team that puts its People First! As a member of the First American family of companies, First American Trust is a federal savings bank that has provided banking, wealth management, and trust solutions on a national, full-service basis for more than five decades. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
We are seeking a Product Owner to join the Client management team and advance and support the capabilities for Sales and Operations teams. You will partner with these teams to understand the needs of our clients, improve business workflows, and deliver capabilities that support effective client onboarding and ongoing client management.
Working with Product Management and technology partners, you will translate business problems into prioritized, testable requirements and guide improvements from discovery through delivery, adoption, and evaluation.
The ideal candidate will have experience owning a Salesforce platform and leading technical teams to build automations, reporting, and integrations for that platform.
What You'll Do:
Product Strategy and Roadmap
- Partner with Product Management to refine and execute the roadmap for client-management workflows and Salesforce capabilities, with agreed business outcomes and success measures.
- Work with Sales, Operations, Relationship managers, and other business partners to understand client needs and identify opportunities to improve client onboarding and ongoing client management.
- Set team priorities and delivery sequencing based on client and user impact, business value, operational risk, dependencies, and delivery effort.
- Communicate progress, risks, dependencies, and tradeoffs to business and technology stakeholders, using feedback and results to inform future priorities.
Integration Product Ownership
- Own Salesforce integration priorities, requirements, and delivery across banking systems and enterprise applications.
- Defining data flows, systems of record, interface requirements, and acceptance criteria with business and technical partners.
- Evaluate API, event-driven, and batch integration approaches with engineering and architecture, balancing business needs, security, and platform constraints.
- Drive integration readiness through end-to-end testing, failure recovery, data reconciliation, monitoring, and clear support ownership.
- Manage integration dependencies and changes, assess downstream impacts, and prioritize reliability improvements using production results.
Backlog and Agile Delivery
- Create, maintain, prioritize, and refine the product backlog, including features, user stories, defects, technical enablers, production issues, and technical debt.
- Break features items into actionable user stories with clear, testable acceptance criteria.
- Ensure sprint goals are clearly defined and aligned with business and technical priorities.
- Validate that workflows, technical designs, wireframes, or prototypes are reviewed before development begins.
- Own feature delivery from discovery through requirements, development, testing, acceptance, release, production validation, and post-release feedback.
Stakeholder and Customer Interaction
- Represent customer and partner integration needs during product planning and technical discussions.
- Gather feedback from business stakeholders to continuously improve usability and product capability.
- Communicate complex technical topics in a clear, practical way to both technical and nontechnical audiences.
Vendor, Risk, and Operational Management
- Monitor vendors release calendars, technical changes, release notes, enhancements, defects, and new platform capabilities.
- Assess vendor or platform changes for business, operational, technical, compliance, and integration impacts.
- Ensure product documentation, release notes, support guides, operational procedures, and user guides are maintained.
What You'll Bring:
- Bachelor’s degree in information systems, computer science, or a related field.
- 4+ years of experience as a Product Owner, Technical Product Owner, Business Analyst, Product Analyst, or similar role in an Agile environment.
- Experience owning and working with the Salesforce platform.
- Experience translating business and client needs into technical requirements, user stories, process flows, and testable acceptance criteria.
- Ability to communicate technical concepts to business stakeholders and business context to technical teams.
- Experience with Jira, Azure DevOps, or similar backlog and product management tools.
- Strong analytical, prioritization, problem-solving, and stakeholder management skills.
- Experience leveraging AI-enabled tools to enhance product discovery, analysis, documentation, and delivery processes preferred.
- CSPO, SAFe POPM, PSPO, or comparable product management certification a plus.
Pay Range: $112,400.00 - $149,800.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
