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MSP-Product Content Professional 3

Role overview

Qualifications

  • Bachelor's degree or higher with 5+ years of relevant work experience in design strategy and product design
  • Proven track record of creating accessible, scalable, and engaging digital user experiences specifically for chatbots
  • Proven experience with Google Dialogflow CX/Conversational Agents, AWS Lex/Connect, and Genesys Cloud
  • Experience developing a design system from the ground up in partnership with development teams

Responsibilities

  • Assist with the migration from Nuance to Google Dialogflow CX, CX Agents
  • Design flows for NLU‐driven interactions. Architect and implement complex Dialogflow CX agents, CX Agents
  • Identify opportunities for innovative conversational applications that can help users interact with their healthcare plans
  • Support linguistic analysis of user interactions with all conversational interfaces, IVR, chatbots etc.

Key facts

Hard skills

Other skills

  • Communication
  • Collaboration
  • Problem Solving

About the company

Mindlance logo

Mindlance

Staffing & Recruiting

Founded in 1999, Mindlance is one of the largest diversity-owned staffing firms in the US and has been on SIA’s list of Fastest Growing US Staffing Firms for 10 years. Mindlance has also been recognized as one of the consistently best performing partners to industry-leading MSP programs including Allegis, Kelly, TAPFIN, PROUnlimited, Pontoon, GRI, WorkforceLogiq and Agile-1.What started with contingent staffing has developed to a comprehensive portfolio of workforce solutions. Along with industry specific, talent-centric staffing across a range of specializations- Technology, Engineering, Scientific, Clinical Research, Digital, Creative, Marketing, Profession, Mindlance provides Managed Recruitment services- RPO and Direct + Diverse Sourcing, and Pay+ Services- EoR/Payroll, IC Compliance and AoR.Mindlance is also generating alternative talent pipelines that prioritize diversity through three Diverse Talent Acceleration offerings: (1) RebootTalent, a diverse returning talent acceleration service (2) Mindlance Diversphere, a private diverse talent pool aggregated from a network of diversity partnerships and (3) Quintrix Solutions, an upskilling recruit-train-deploy service.With a year-over-year growth rate of 20% and an annual revenue of over $400 million and growing, the Mindlance story is one of calculable achievement, made meaningful by the commitment to grow a mindful way that creates balance in the work and societal ecosystem.Visit www.mindlance.com to learn more about us and our latest job openings.STAFFING INDUSTRY ANALYSTS RECOGNITIONS:Fastest Growing U.S. Staffing Firms (2022, 2021, 2019, 2018, 2017, 2016, 2015, 2014, 2013, 2012, 2011)Largest U.S. Staffing Firms (2022, 2021, 2020, 2019, 2018, 2017, 2016, 2015)Largest Diversity-Owned U.S. Staffing Firms (2022, 2021, 2020, 2019, 2018, 2017, 2016, 2015)Largest IT Staffing Firms (2022, 2021, 2020, 2019, 2018, 2017)Largest Clinical & Scientific Staffing Firms (2022, 2021, 2020, 2019, 2018, 2017)

Company details

Company typeLarge
IndustryStaffing & Recruiting
Company size1001 - 5000

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Job description

Job Details
Industry: Insurance/Health
Job Title: Sr. Chat Conversational Designer
Duration: 8-Month
Location: Fully Remote


Job Description:


Sr. Chat Conversational Designer

The Sr. Conversational Designer will be responsible for the end-to-end customer experience across the organization’s chat conversational interfaces. We’re looking for someone who can Client and define opportunities but also design solutions that leverage customer insight and advocate for our customers. This person will partner to set the strategy, design systems, and hands‐on lead the migration and innovation of our experiences in Google Cloud (Dialogflow CX, CX Agents)—in partnership with product, engineering, data, and operations. If you are passionate about healthcare, design, and making an impact, we welcome you to apply!


Job Details
Responsibilities
  • Assist with the migration from Nuance to Google Dialogflow CX, CX Agents
  • Design flows for NLU‐driven interactions. Architect and implement complex Dialogflow CX agents, CX Agents
  • Define reusable components and libraries for use across our experiences.
  • Identify opportunities for innovative conversational applications that can help users interact with their healthcare plans across plan servicing, care support, and new ventures.
  • Collaborate with leaders across the org to explore art-of-the-possible areas of opportunity that will help us become a leader in conversational AI.
  • Support linguistic analysis of user interactions with all conversational interfaces, IVR, chatbots etc.
  • Familiarity with language analysis tools using Python
  • Dashboarding
  • Improvement to current systems
  • User research
  • Review current conversational systems to identify gaps, pain points and potential for improvement to the overall user experience.
  • Work closely with design ops and XD leadership to define and maintain the right toolset to effectively design, test, iterate on, and monitor interactions and dialogue.
  • Help define objectives and key results (OKRs), and key performance indicators (KPIs) for the conversational track and individual initiatives.
Qualifications
  • Bachelor's degree or higher with 5+ years of relevant work experience in design strategy and product design
  • Proven track record of creating accessible, scalable, and engaging digital user experiences specifically for chatbots
  • Proven experience with Google Dialogflow CX/Conversational Agents, AWS Lex/Connect, and Genesys Cloud. Experience preferred with LLMs, Gemini, and Vertex AI.
  • Experience developing a design system from the ground up in partnership with development teams, leveraging best practices for digital interface design and documentation
  • High self-motivation, excellent communication skills, and the ability to thrive in multi-disciplinary teams that will rely on you as the experience design subject matter expert
  • Experience with designing for Medicare aged customers and/or healthcare services a plus



Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.


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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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