Claims Customer Response Center Supervisor

Founded in 1898, Mutual of Enumclaw is a people-first insurer rooted in community, recognized as Washington’s Best Company to Work For for the 14th consecutive year, and proudly serving individuals, families, farms, and businesses through local independent agents across the West.

​​​The Claims Customer Response Center Supervisor reports to the Director of Property Damage Claims. This position will be responsible for supervising a team of Claims Response Center (CRC) Representatives and claims support functions as assigned.

Hiring Range: $64,284 - $72,119*

Salary Range: $64,284 - $81,052

*The Hiring Range represents Mutual of Enumclaw’s current hiring pay scale for this role. Mutual of Enumclaw reserves the right to modify or update this range any time. Exact compensation may vary based on skills and experience. Compensation is only one part of our entire total rewards package. To see some of the benefits and perks we offer, please click here.

Supervisory Responsibilities:

• ​​Assess and supervise a team’s daily operations to achieve and sustain department and company goals/initiatives while focusing on claims quality and timely customer service.

• Train and provide technical guidance to team members on:

  • ​Claim handling from FNOL through resolution.

  • ​Confirming and applying for coverage appropriately.

  • ​Ensuring that guidelines for having payments approved and issued are followed.

  • ​Payment issuance.

• ​Select team members, develop team member talent, and maintain succession plans.

• ​Assess and manage employee performance.​

Responsibilities:

• ​​​Support the delivery of Ethical, Responsive, Personal, and Efficient claim service.

• ​Develop and administer expense budgets.​​

Required Skills and Abilities:

• ​​​Demonstrated proficiency with Microsoft Office products and claims-related software programs.

  ​Conflict resolution and problem-solving.

  ​Strong interpersonal and communication skills.

  ​Ability to adapt to a changing and fast-paced environment.​​

Education and Experience:

• ​​​Bachelor’s or Associate’s degree preferred or equivalent business/industry experience.

• ​3-5 years of claims call center experience required.

• ​Supervisory experience preferred.

• ​Insurance industry designation(s) /certifications(s) preferred.​​

Physical Requirements:

• ​​​Prolonged periods of sitting at a desk and working on a computer, including video conferencing.
• May be required to lift less than 25 lbs.​​