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Mortgage Finance Banking Relationship Manager Sr

Role overview

Qualifications

  • 8+ years of experience in banking, including 3 years in mortgage banking finance
  • Experience in MSR lending and Mortgage Warehouse lending
  • Strong understanding of bilateral and syndicated loan structures
  • Undergraduate Degree in Finance, Economics, or a related subject (preferred)

Responsibilities

  • Maintain and deepen relationships with assigned commercial clients to maximize satisfaction and revenue
  • Collaborate with internal teams to protect and expand existing business
  • Oversee invoicing, revenue collection, and documentation processes
  • Monitor portfolio credit quality and review financials to recommend actions

Key facts

  • Remote from: United States
  • Full time
  • Senior (5-10 years)
  • Relationship Manager
  • 105 - 244K yearly
  • English

Hard skills

Other skills

  • Mentorship
  • Communication
  • Relationship Management
  • Negotiation
  • Customer Service

About the company

Flagstar Bank logo

Flagstar Bank

Banking

Thank you for visiting Flagstar Bank on LinkedIn, and we look forward to being part of your financial journey. On December 1, 2022, New York Community Bank (NYCB) and Flagstar Bank joined together to become one company. Today, New York Community Bancorp, Inc. is the parent company of Flagstar Bank, N.A., one of the largest regional banks in the country. The company is headquartered in Hicksville, New York, with regional headquarters in Troy, Michigan. The combined company has assets of nearly $90 billion. Together, we operate almost 390 branches across 10 states, including strong footholds in the Northeast and Midwest with exposure to high growth markets in the Southeast and on the West Coast. Its Flagstar Mortgage Division operates a national residential mortgage business through more than 80 retail home lending offices and a wholesale network of 3,000 third-party mortgage originators. We believe in cultivating a diverse, inclusive, and respectful workplace that engages employees, broadens perspectives, and encourages teamwork. We hire people who represent the talents, experiences, backgrounds, and diversity of the communities we serve. Together our goal is to deliver a new energy in banking to our customers, opening new doors for financial and personal success. Customers will have access to a broad spectrum of technology, products and services—all with a shared customer-first approach. Relationships are at the center of all that we do, enhanced by our commitment to delivering local market expertise, personalized solutions, and a long-standing focus on strengthening our communities. Follow us on LinkedIn to stay up to date on news and updates, new hires, community initiatives, access to our collective insights, and banking industry updates that you need to know.

Company details

Company typeXLarge
IndustryBanking
Company size5001 - 10000

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Job description

Position Title

Mortgage Finance Banking Relationship Manager Sr

Location

Nationwide, MI 48098

Job Summary

The Mortgage Finance Banking Relationship Manager Sr is responsible for managing a portfolio of commercial banking clients encompassing both Mortgage Servicing Rights (MSR) and Mortgage Warehouse Lending. The portfolio includes both bilateral and syndicated credit facilities. This role ensures strong client relationships, delivering exceptional service, and driving revenue growth. This role combines proactive relationship management with new business development, while ensuring compliance with credit, legal, and regulatory requirements. The Mortgage Banking Finance Relationship Manager Sr partners closely with internal teams to manage risk and implement strategies that meet organizational goals in a disciplined, credit-appropriate manner.

Job Responsibilities:

JOB RESPONSIBILITIES


  • Maintain and deepen relationships with assigned commercial clients to maximize satisfaction and revenue
  • Collaborate with internal teams (Treasury Management, Operations, Legal, Credit) to protect and expand existing business.
  • Oversee invoicing, revenue collection, and documentation processes, including renewals and terminations.
  • Monitor portfolio credit quality, review financials and take or recommend appropriate actions.
  • Identify and target prospective clients that align with Bank criteria.
  • Build and maintain a robust pipeline of prospects and referral sources including other banks, technology vendors, legal firms and consultants.
  • Partner with internal and external groups to perform credit reviews and presentations, preparation and review of legal documentation and assist in the proper operational set-up of new relationships.
  • Represent the Bank at industry events and conferences to build brand presence and foster new relationships.
  • Structure and manage both bilateral and syndicated credit facilities in partnership with the syndications team
  • Maintain expertise in Mortgage Banking Finance, including both MSR lending and Mortgage Warehouse lending across bilateral and syndicated structures
  • Stay informed on market trends, industry developments, legislation, and regulatory changes.
  • Uses independent judgement and discretion to make decisions.
  • Analyzes and resolves problems.

ADDITIONAL ACCOUNTABILITIES

  • Performs special projects, and additional duties and responsibilities as required.
  • Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance training. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

  • Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
  • Minimum experience required: 8+ Years of experience in banking, including at least 3 years in mortgage banking finance.
  • Experience in both MSR lending and Mortgage Warehouse lending, candidates with deep experience in one and exposure to the other will be considered.
  • Strong understanding of bilateral and syndicated loan structures.

Preferred Qualifications:

  • Education level preferred: Undergraduate Degree (4 years or equivalent) in Finance, Economics or a related subject.
  • Formal credit training.
  • Experience working with less experienced team members to mentor and develop them, sharing expertise and insights.
  • Experience utilizing a calling strategy to actively call on prospects/clients and establish a personally developed network of clients and potential clients to source deals through various centers of influence.

Job Competencies:

  • Self-driven with ability to work independently and within groups.
  • Demonstrated credit skills with the ability to understand as well as interpret financial statements and cash flow analysis.
  • Handles transactions/relationships with the highest level of complexity.
  • Excellent interpersonal, verbal and written communication skills.
  • Knowledge of regulatory compliance requirements.
  • Proven ability to manage multiple priorities while delivering exceptional customer service.
  • Strong negotiation skills.
  • Strong knowledge of financial analysis and credit analysis skills.
  • Strong relationship management and business development/sales skills.
  • Excellent customer service and community relations skills.
  • Knowledge of banking regulations, compliance and requirements (e.g. Reg B, ECOA, HMDA, FIRREA, CRA, etc.
  • Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
  • Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
  • Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.
  • Some travel required; amount depends on assigned market.
  • Physical demands (ADA): No unusual physical exertion is involved.

Flagstar is an Equal Opportunity Employer - Vets/Disabled


We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

Pay Range

$104,898.75 - $243,612.00

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and the San Francisco Fair Chance Ordinance, as appliable.

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
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