Senior Business Analyst

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

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PRIMARY PURPOSE: The Sr Business Analyst supports product teams by translating business needs and product priorities into detailed, actionable requirements and execution plans. Partnering closely with the Product Manager, this role refines and manages the product backlog, supports prioritization, and ensures delivery aligns with intended business outcomes. The Business Analyst may execute delegated Product Manager activities when capacity or capability constraints exist and play a key role in validating delivered functionality, tracking outcomes, and supporting product execution.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Partners with Product Managers on backlog refinement and prioritization, including sequencing work based on value dependencies and capacity.
• Defines the development-ready stories and requirements by breaking down epics and features into user stories, defines acceptance criteria, and documents high‑level non‑functional requirements.
• Executes the delegated Product Managers’ responsibilities when the PM capacity or capability is limited, ensuring continuity of product execution.
• Collaborates with development teams and Solution Architects to ensure stories are well understood and aligned with business outcomes.
• Validates solutions aligned to the business units by participating in and supporting User Acceptance Testing to confirm delivered functionality meets defined requirements and acceptance criteria.
• Measures visibility into delivery and outcomes by tracking and reporting on stakeholders to surface risks, dependencies, and performance insights.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Tracks product budget usage and spend against plans
• Raises risks, budget concerns, and reallocation recommendations to Product Managers
• Supports sprint ceremonies by clarifying requirements and answering questions during delivery
• Supports product demos, walkthroughs, and stakeholder communications
• Serves as a subject matter resource for business workflows and operational processes
• Performs other duties as assigned.

QUALIFICATIONS

Education & Licensing

Bachelor’s degree in Business Administration, Information Systems, or a related field from an accredited college or university preferred.

Experience

• Five (5) years of related experience or an equivalent combination of education and experience required.
• Experience performing business analysis, requirements definition, or supporting product delivery required.
• Experience in claims, insurance, healthcare, or other regulated operational environments preferred.
• Experience working within agile or hybrid delivery teams preferred.

Skills & Knowledge

• Strong business analysis and requirements documentation skills
• Ability to translate business needs into detailed user stories and acceptance criteria
• Familiarity with agile delivery practices and backlog management
• Ability to assess scope, dependencies, and delivery complexity
• Strong analytical, problem‑solving, and organizational skills
• Experience tracking delivery metrics and supporting OKR reporting
• Ability to understand and communicate budget impacts and delivery trade‑offs
• Excellent verbal and written communication skills
• Strong cross‑functional collaboration and stakeholder management skills
• Ability to meet or exceed performance competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:  Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:  Computer keyboarding, travel as required

Auditory/Visual:  Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.  They are not intended to constitute a comprehensive list of functions, duties, or local variances.  Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.