Partner Engagement Specialist (6 months contract)

Through engagement with Program Squad, make data-driven decisions regarding the most suitable suppliers for standard service offerings. Suitability may be based on quality, OTD, market / language strategy, capacity needs, content specialty, or client specific requirements.

Lead communication and onboarding of suppliers to new client programs, ensuring availability and suitability for such work.

Maintain supplier skilling as it pertains to clients / Pantheon (proprietary) programs. 

Monitor utilization to ensure supplier usage is in alignment with strategies as defined by Program Operations, Partner Success, and Language Operations. Engage with Program Squads should adjustment in resource usage be necessary.

Communicate with and support Talent Procurement in the creation of new recruitment campaigns to identify and onboard new suppliers to Welocalize.

Ensure regular quality measuring of suppliers in alignment with Welocalize LQA strategy.

Monitor and flag suppliers performing beneath defined Welocalize thresholds.  Supplier performance is inclusive of OTD, time-to-accept task, language quality, adherence to instructions, etc.

Initiate Quality Improvement Plan (QIP), RCAs or CAPAs, as needed. If QIP is deemed unsuccessful, inform Talent Procurement.

For existing service offerings, liaise with Program Squad to understand customer capacity requirements and take appropriate actions to ensure such requirements are consistently met.

Responsible for overall performance (internal & external resources) of the languages, capacity planning, resource utilization, OTD, and quality.

Hardware and logistics. Handle device assignment, shipment, return and reconciliation, plus security key issuance and revocation, with an accurate asset register.

Incidents and compliance. Triage access and device issues, maintain runbooks and SOPs, and enforce GDPR/CCPA privacy controls. Produce audit-ready evidence for ISO 27001 and SOC 2, and carry out background and location-eligibility checks under the client’s vendor requirements.

Reporting and improvement. Track SLAs such as time-to-provision, deprovisioning timeliness and MTTR, and look for automation to cut cycle time and errors.