Duration: 12 months contract
Job Overview:
Monday-Friday, 40 hours/week. Shift expected to cover later business hours due installations time completion. Approximately 11:00 AM-7:00 PM or 12:00 PM-8:00 PM. Final schedule TBD.
- This role supports reliable exam delivery by installing, configuring, testing, and troubleshooting test-center hardware, software, CCTV equipment, and supporting systems. The individual will work closely with the Network Operations Center (NOC), VSS teams, field technicians, and test center personnel to ensure successful deployments and operational readiness.
Key Responsibilities
- Install, configure, test, and support approved test-center hardware, software, CCTV equipment, and related systems.
- Coordinate deployments with NOC and VSS teams and resolve hardware, software, and basic network connectivity issues.
- Validate system readiness and document results, issues, and follow-up actions.
Other Responsibilities
- Perform other related technical support duties and project activities as assigned.
The team is actively supporting a large-scale CCTV modernization initiative across test centers throughout the United States. Current deployment volumes are increasing significantly, creating additional workload that existing resources cannot fully support.
Key drivers for the request:
- Support ongoing rollout of upgraded CCTV camera systems.
- Assist with configuration, validation, and troubleshooting after physical installation by field technicians.
- Support multiple test center deployments each week, with deployment volume expected to increase.
- Provide real-time remote support to technicians and test center staff during implementation activities.
- Backfill capacity gaps and support additional infrastructure-related projects when deployment activity slows.
- Potential exists for extension and/or long-term opportunities based on business needs and performance.
Typical Day in the Role
- Monitor assigned implementation and support activities.
- Receive escalations from test center technicians and support teams.
- Remotely connect to test center environments to validate CCTV functionality and system readiness.
- Troubleshoot Windows, hardware, software, and network-related issues.
- Configure CCTV devices and supporting systems.
- Coordinate with NOC, VSS, field technicians, and test center personnel to resolve issues.
- Document findings, resolutions, and follow-up actions.
- Support additional technology projects during downtime between deployments.
Note:
- Work Environment: Remote, highly collaborative, and project-driven.
- Interaction Level: Frequent interaction with internal support teams, test center personnel, and field technicians.
- Extension/Conversion: Possible based on project demand and performance.
Must Haves
Technical Skills
- Windows 11 installation, configuration, and troubleshooting.
- Windows Server support and administration fundamentals.
- Hardware and software troubleshooting experience.
- Basic networking knowledge including:
- TCP/IP
- DNS
- DHCP
- IP addressing
- Remote technical support experience.
Soft Skills
- Strong customer service orientation.
- Excellent verbal and written communication.
- Strong problem-solving and troubleshooting methodology.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Attention to detail and follow-through.
Candidate Requirements
-
1–2 years of technical support experience
-
Experience supporting Windows-based environments
-
Experience troubleshooting computer hardware and software issues
-
Customer-facing support experience
-
Working knowledge of basic networking concepts and IP addressing
Preferred
- CCTV support experience.
- CompTIA A+ certification or equivalent.
- Associate degree or diploma in Information Technology, Computer Support, Networking, or related field.
Success Indicators
- Ability to independently troubleshoot technical issues.
- Strong customer service and communication skills.
- Ability to support multiple concurrent deployments.
- Consistent and accurate documentation of issues and resolutions.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit
www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.
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