Position Summary:
At managed.com, we're a remote-first, global team. We're also AI-first, so finding practical ways to use AI is part of every role here.
As the Program Manager, Vendor Operations, you will own the recurring vendor catalog publication cycle and drive automation of how vendor updates are processed and delivered to partners through the platform. This hands-on role combines data analysis, API integrations, and technical program management to streamline workflows, improve operational efficiency, and ensure accurate, timely delivery of vendor catalog updates.
What you’ll do:
- Own the monthly vendor catalog publication cycle end to end, including delta review, end-of-sale handling, plan continuity and publication to partner platforms
- Validate catalog and price-list output, identify incorrect results before publication and coordinate corrective action
- Prototype and automate recurring vendor operations with different engineering teams using data, APIs, scripting and practical AI tooling
- Build and maintain the vendor obligation calendar for API deprecations, program changes, enforcement deadlines and price-list republications
- Track vendor release notes and announcements and translate them into dated commitments, requirements and operational plans
- Lead vendor release and enforcement programs, including work-back plans, test plans, communication plans and go/no-go coordination
- Partner with Product and Engineering to shape platform requirements from vendor specifications and operational needs
- Maintain partner-facing knowledge, release notes, announcements and vendor escalation paths in collaboration with SaaS Delivery and Professional Services
- Make routine publication decisions independently and escalate changes that affect partner-visible commitments or dates
- Support other tasks or projects as assigned to meet team and business needs
About you:
- 5+ years of experience in program, product or engineering roles within B2B SaaS, cloud or distribution
- Hands-on experience owning a recurring, deadline-bound catalog, price-list or production data pipeline
- Working-level ability to analyze data at scale and compare catalog outputs between cycles to identify meaningful changes
- Practical scripting capability in Python, SQL or an equivalent language to build initial checks, reports or prototypes
- Ability to read vendor API documentation and release notes and assess the operational impact of technical changes
- Cloud channel, CSP or distribution literacy, with vendor-catalog or price-list experience at a distributor, marketplace or CSP platform considered an asset
- Daily practical use of AI tools, with experience taking responsibility for the quality of AI-assisted output
- Ability to coordinate work across Engineering, Product, Delivery and partner-facing teams without direct authority
- Strong ownership, attention to detail and judgment when working with partner-visible data and external deadlines
- Experience with Microsoft Partner Center, CSP or NCE, Adobe VIP Marketplace, or comparable platforms is considered an asset
- Spanish is considered an asset for collaboration with peers based in Spain
- Communication skills and fluency in written and spoken English, with other languages considered an asset
What we offer:
- Remote-first work, with team members across many countries
- Competitive pay, benchmarked against the markets we hire in
- Room to grow, with real ownership of your work and support for professional development
- Flexibility in how and when you work, within the core hours your team needs
- Access to the AI tools you need to do your work, and the room to experiment with them
About us:
Managed.com is the company behind a family of specialist brands spanning business technology, infrastructure, and channel commerce. These include HostPapa, ColoCrossing, Hostopia, CloudBlue, and LogoMaker. Each brand serves its market through its own products and customer experience. Together, we are bringing those strengths closer to create more connected experiences and help businesses build, operate, and grow in the AI era.
Our culture is built on trust, respect, and doing work that matters to our customers. As our brands come together, there's real room to grow into new roles and new areas of the business.
Managed.com is an equal-opportunity employer. We value the range of backgrounds, perspectives, and experiences across our team, and we hire and promote based on skills and contribution.
We're committed to providing accommodations for people with disabilities at every stage of the hiring process. If you need an accommodation, let us know, and we'll work with you to meet your needs.
It is anticipated that this position will be performed outside of Ontario.
