Data Entry Operator - UW Medicine-Contact Center

Job Description

UW Medicine - Contact Center-Referrals and Special Programs, has an outstanding opportunity for a Data Entry Operator (Temp).

WORK SCHEDULE

• 100% Remote
• Monday through Friday 8:00 AM to 4:30 PM
• This is a fixed duration appointment, anticipated to be 12 months in duration

​DEPARTMENT DESCRIPTION

The UW Medicine Contact Center is a fast-paced environment where customer service, patient care and accuracy are the highest priorities at all times. The mission of the Data Entry team is to improve the referral and appointment process within the UW Medicine Health System.

POSITION HIGHLIGHTS

The Data Entry Specialist will provide centralized support in the Contact Center by independently entering referrals into Epic software, verifying payers and plans prior to patient appointments through electronic eligibility verification and online third party support systems, and maintaining patient demographics from patient documentation to support integrity of the medical record.

PRIMARY JOB RESPONSIBILITIES

• Enter 50+ referrals and update patient medical record information into Epic software
• Verify payer & plans prior to patient appointments through electronic eligibility verification and online third party support systems
• Maintain patient demographic information to support integrity of the medical record
• Work with referral team to ensure all referrals sent to Contact Center are entered within 24 hour period
• Resolve patient requests in one contact or successfully manages prolonged or complex issues, with high attention to managing the customer experience and emotion via inbound and outbound calls
• Assists with coordination of referral management with clinic staff and providers to ensure optimal access to specialty care
• Complies with the UW Medicine risk management, compliance, and information security program requirements, including accurate and timely reporting of all adverse incidents as described in the related policies

REQUIREMENTS

High School/GED AND one year of office clerical support experience

2+ years of Epic experience, Prelude and/or Cadence preferred

Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Compensation, Benefits and Position Details

Pay Range Minimum:

Pay Range Maximum:

Other Compensation:

Benefits:

Shift:

Temporary or Regular?

FTE (Full-Time Equivalent):

Union/Bargaining Unit:

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER 

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. 

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. 

Our Commitment 

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu. 

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.