Senior Manager, Customer Success - Automotive AI

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.

In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.

Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.

Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.

At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.

Help enterprise automotive groups turn AI into a better way to run their businesses. At Podium, you will lead the team responsible for helping strategic automotive customers deploy AI, change how their teams work, and deliver measurable results across sales and service.

You will work directly with dealer group executives and dealership leaders to identify opportunities, build an AI adoption roadmap, and turn that roadmap into operational change across multiple locations. This role combines executive advisory work with people leadership and accountability for customer retention and growth.

We are looking for someone who can structure an ambiguous business problem, earn the trust of senior leaders, and stay close to execution. You could come from management consulting, technology transformation, enterprise solutions, or customer success; what matters is your ability to lead teams and deliver business outcomes.

What you will do

• Lead and develop a team serving Podium’s enterprise automotive customers. Set clear priorities, coach executive communication and problem solving, and hold the team accountable for adoption, customer outcomes, retention, and growth.
• Advise dealer group executives, owners, and general managers on where AI can improve their operations. Translate business priorities into practical plans with clear milestones, owners, and measures of success.
• Lead discovery into sales and service workflows. Identify where processes, employee roles, handoffs, and human oversight need to change for AI to deliver value.
• Oversee AI deployments and adoption across multiple locations, partnering with onboarding and technical teams on readiness, rollout, training, and ongoing improvement.
• Build the business case for AI and demonstrate results through executive reviews. Use performance data to explain what is working, diagnose gaps, and recommend specific actions.
• Own retention and growth across the portfolio. Identify risks early, lead recovery plans, and partner with Sales on expansion opportunities grounded in proven customer value.
• Bring customer insights to Product and Engineering. Help prioritize recurring problems and opportunities, coordinate resolution of critical issues, and close the loop with customers.
• Build repeatable discovery methods, rollout playbooks, and reporting that allow the team to scale effective practices across automotive groups.
• Travel 15% to 20% of the time for customer engagements, onsite working sessions, and executive meetings.

What you will bring

• Experience leading enterprise client engagements in management consulting, technology transformation, enterprise solutions, professional services, or customer success. Experience at a leading consulting firm is a plus.
• A track record of managing and developing high-performing teams, with clear accountability for customer or business results.
• Strong executive presence and communication skills. You can lead a working session, challenge assumptions constructively, and make a clear recommendation to senior decision makers.
• Strong analytical and commercial judgment. You can build a business case, assess ROI, and connect product adoption to operational performance, retention, and growth.
• Practical understanding of AI capabilities and limitations, with experience applying AI to business workflows. You can translate between business stakeholders and technical teams.
• Experience delivering complex programs across multiple stakeholders or locations, including the process changes and employee adoption required to sustain results.
• An interest in automotive and a willingness to learn dealership operations in depth. Experience working with dealerships or other distributed, multi-location businesses is a plus.
• Ownership and sound judgment in a fast-moving environment. You can move from strategic recommendations to detailed execution and help your team do the same.

Benefits

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.