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AI Product Analyst - Automation team

Role overview

Qualifications

  • 3+ years of experience in Product Analytics/Operational Analytics/Data Analytics
  • Understanding of AI, ML, and LLM systems
  • Hands-on experience evaluating LLM or AI output
  • Effective, structured written and verbal communication

Responsibilities

  • Own the full product analytics stack for features the team ships
  • Analyze production behavior of AI and automation workflows across clinical and operational journeys
  • Investigate hallucinations, silent failures, and quality degradation in AI-generated output
  • Build monitoring and dashboards for AI and automation health

Key facts

Hard skills

Other skills

  • Communication
  • Problem Solving
  • Adaptability

About the company

MEDvidi Online Mental Health Service logo

MEDvidi Online Mental Health Service

At MEDvidi, our mission is to revolutionize the way individuals perceive, access, and engage with mental health care.Our commitment is to craft an innovative online platform that not only nurtures emotional well-being but also offers personalized support while fostering a sense of community. Our driving purpose is to break down barriers to mental health care by providing accessible, affordable, and stigma-free services to individuals across the US. We understand that seeking help should be an empowering journey, not a daunting one. Thus, we strive to create an environment where seeking mental support is as natural as pursuing physical health.

Company details

Company size201 - 500

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Job description

Description

At MEDvidi, the Automation team builds and operates a mix of AI and conventional product features that automate clinical and operational workflows - from AI-drafted medical documentation to automated resolution of patient issues, intake verification flows, provider tooling, and the backend pipelines behind them. We free clinicians and operations from manual work a machine can do reliably and safely, in a domain where mistakes have real clinical and compliance consequences.

It's a full-stack product team, not an AI lab: we ship UI, backend workflows, integrations, and AI features side by side, and we measure them the same way.

The team works closely with Product, Engineering, MedOps, Clinical people. We're hiring an Product Analyst to own analytics for the team end-to-end as our automated surface area grows.

The role

You'll be the Product Analyst for the team - across everything we ship, both classical product features and AI-powered ones. You'll turn the production behavior of our systems into evidence the team can act on: which parts work, where they fail silently, and what to fix next. The work blends product analytics, AI evaluation, and operational analysis.


Responsibilities

  • Own the full product analytics stack for features the team ships - discovery and sizing, experiment design and analysis, funnel and adoption analysis, post-release impact assessment - across both AI-powered and conventional product features.
  • Analyze production behavior of AI and automation workflows across clinical and operational journeys.
  • Investigate hallucinations, silent failures, and quality degradation in AI-generated output.
  • Work directly with logs, transcripts, generated artifacts, and operational data to find patterns dashboards miss.
  • Design evaluations for AI quality - both automated and human review - and close the loop into prompt and product changes.
  • Build monitoring and dashboards for AI and automation health, and the operational metrics they roll up to.
  • Measure business and operational impact of automation initiatives and surface the risks they introduce.
  • Partner closely with Product, Engineering, Clinical, MedOps, and Legal to support fast decisions under ambiguity.

Requirements

  • 3+ years of experience in Product Analytics/Operational Analytics/Data Analytics, or analytics roles within complex production systems.
  • Understanding of AI, ML, and LLM systems.
  • Hands-on experience evaluating LLM or AI output - prompt iteration, eval frameworks and human review pipelines is a strong plus.
  • Effective, structured written and verbal communication - able to turn analysis into crisp, decision-ready writeups that non-analysts can act on.
  • Comfort in ambiguous, fast-changing environments where ground truth often has to be constructed.
  • Strong product / operational analytics background, comfortable owning metrics end-to-end and writing SQL and Python code against messy production data.
  • Fluent Russian; English level B2 or higher,
  • Ability to work CET-overlapping hours in a B2B format.

Nice to Have

  • Experience evaluating LLM outputs or AI systems.
  • Previous experience in Data Science or Machine Learning.

What we offer

  • Opportunity to work on products at the intersection of Product Analytics and AI.
  • Real influence on product direction and engineering practices
  • High-impact work in a product-driven medical tech company
  • Startup environment: fast iteration, high ownership, minimal bureaucracy
  • Competitive compensation and growth opportunities

Benefits

  • Health insurance after probation period
  • Sports & wellness compensation
  • Fully remote, long-term B2B collaboration
  • 19 working days of vacation per year
  • 3 additional wellness days per year
  • Paid sick leave for the first 5 working days
  • Gifts to employees for important events
  • Career Development
  • Personalized English lessons via Preply

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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