Sr. Associate - F&A - I2C 5B

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description -

Customer & Order Processing 

• Act as the primary liaison between customers, sales teams, brokers, distributors, and internal departments to investigate and resolve complex issues. 

• Ensure accurate processing, shipping, and invoicing of customer orders. 

• Analyze orders for compliance with client requirements and cut-off times. 

• Maintain and update customer master data, including new account setups and changes. 

• Use client-specific tools to manage daily operational tasks and ensure service delivery meets agreed metrics. 

Reporting & Documentation 

• Prepare and submit monthly reports and audit-related documentation. 

• Assist the Assistant Manager in compiling and submitting reports. 

• Ensure compliance with internal accounting controls (SOX). 

• Create, update, and maintain Standard Operating Procedures (SOPs) and working procedures. 

Cross-functional Support 

• Support credit control activities in collaboration with the Assistant Manager. 

• Respond to ad hoc requests from business groups and local units. 

• Identify and communicate opportunities for continuous process improvement and innovative solutions. 

Team Collaboration & Training 

• Train and mentor junior team members on daily tasks and procedures. 

• Maintain and develop strong relationships with relevant markets and major customers. 

• Act as a bridge between customers, outside sales, and internal departments to ensure alignment and issue resolution. 

Qualifications -

Certifications -

Required Skills -

Language

Language Proficiency -

Additional Job Location -

Job Type

Master Skill List -

Remote Type -

Work Shift -

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.