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Remote Client Success Manager

Role overview

Qualifications

  • Bachelor’s degree in a relevant field
  • Minimum of 2 years’ experience in sales and client communications
  • Solid experience in account management, sales, and project management
  • Experience with CRM systems, especially HubSpot

Responsibilities

  • Serve as the main point of contact for clients
  • Coordinate project delivery and ensure client satisfaction
  • Translate client goals into actionable strategies
  • Identify and pursue new business opportunities

Key facts

  • Remote from: Philippines, Asia, APAC
  • Full time
  • Mid-level (2-5 years)
  • Client Success Manager
  • English

Hard skills

Other skills

  • Sales
  • Communication
  • Relationship Building
  • Proactivity
  • Detail Oriented
  • Multitasking

About the company

GKA logo

GKA

Market Research

GKA is a specialist medical market research fieldwork agency based in the UK. We are experts in data collection for quantitative and qualitative research across a range of therapy areas. The specialist knowledge and experience of our project management team, our ability to recruit suitable respondents, and our extensive skills base allow us to cost-effectively and professionally deliver the data you require. GKA have been successfully conducting healthcare fieldwork since 1992 and have over 250 satisfied clients globally including 4 of the top 5 market research companies in the world today. We pride ourselves on our excellent reputation and are renowned for our flexibility, reliability and professional approach to fieldwork. Whether you need Quantitative or Qualitative; full project management or recruitment only; GKA can help.

Company details

Company typeStartup
IndustryMarket Research
Company size11 - 50

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Job description

Join a rapidly growing team at a global growth agency. We partner with fast-growing international businesses to deliver impactful digital strategies, world-class websites, and high-converting sales solutions. Our collaborative, fast-paced environment values initiative and innovation. You’ll work with talented professionals across design, development, operations, and sales—all focused on helping clients expand and succeed in competitive markets.

What You’ll Do:

  • Serve as the main point of contact for clients.
  • Coordinate project delivery and ensure client satisfaction.
  • Translate client goals into actionable strategies.
  • Collaborate with design, development, and operations teams to execute campaigns and projects smoothly.
  • Identify and pursue new business opportunities with a sharp eye for detail.
  • Manage leads and prospects efficiently to drive growth.

What We’re Looking For:

  • Bachelor’s degree in a relevant field.
  • Minimum of 2 years’ experience with a proven record in sales and client communications.
  • Solid experience in account management, sales, and project management.
  • Experience with CRM systems, especially HubSpot.
  • Comfortable working with cross-department teams, including design, development, and operations.
  • Understanding of revenue operations (RevOps).
  • Comfortable with video conferencing for client support and sales presentations.
  • Strong communication and relationship-building skills.
  • Highly organized, proactive, and detail-oriented.
  • Ability to manage multiple clients and projects at once.
  • Digital marketing or agency background is a strong plus.

What We Offer

  • Competitive salary DOE ranging from USD550 - USD1000 (PHP 31.000 - 60.000)
  • Health insurance
  • Paid time off, including flexible holidays and sick leaves
  • Opportunities for professional growth, certifications, and upskilling
  • Supportive and collaborative remote work culture

Application Process

We review submissions within 2 weeks and will follow up with qualified candidates for an initial video interview.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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