Inside Sales Representative III - IN

As an Inside Sales Rep you will opportunities directly for the sales team specifically through online chat (10%), emails (10%), outbound phone calls (50%), LinkedIn campaigns (10%) events (10%) and other activities (10%), working closely with our APAC and International Sales teams. In this position, we will train you on our internal processes, the cloud computing industry, Rackspace multiple Cloud products and services and how to sell competitively while delivering high- quality, qualified opportunities yielding the company's growth objectives. This role provides an opportunity to apply acquired skills and experience to moderately complex tasks. The diversified daily tasks, ongoing trainings and assessments help the individual to build up commercial understanding for more experienced roles in Rackspace in either Sales or Technical Pre-Sales in preparation for their career path within Rackspace.

Identify decision makers within targeted accounts to begin effective prospecting campaigns. Call on prospective buyers in existing customer base / contacts inside existing account base as a source of lead generation. Cross sell into all targeted accounts and generate leads / opportunities from within client base. Create and deliver qualified cross sell opportunities to field Strategic Account Executives as dictated by ROE. Support the sales process by entering quotes into QM, tracking down pricing, technical and legal approvals, editing quotes (as legal requests), closing out won contracts, and clearing CVP kickbacks. Manage any small dollar upgrade opportunities initiated by support that need sales support in order to provide a quote or contract. Assist in other marketing activities to expand share of wallet such as account research, identification of “white space” for cross selling opportunities. Invite and follow up on various field-marketing events to promote Rackspace across our install base. Where necessary, support marketing efforts such as trade shows, and other events. Set up and deliver sales presentations, product/service demonstrations, and other sales activities. Handle inbound, reactive customer calls and convert them into sales opportunities. Overcome objections. Describe product/service features and benefits and how they relate to the business need / problem. Prepare contracts, statements of work and proposals. Negotiate level 1 legal terms and conditions. Appropriately communicate brand identity and corporate position. Assist sales representatives in identifying internal resources for deal support. Commercial and Enterprise customers. Interacts and sells to mid and upper level management. Decisions primarily impact own team and may begin to interact with other areas in the organization as part of business process workflows. Learns to use good judgment in selecting methods and techniques for obtaining solutions. Works on assignments and problems of limited scope requiring limited judgement and initiative, using standard practices and procedures. Completes highly transactional work where learning is applied to new situations. Analyzes information, asks questions and checks for understanding using standard procedures and processes. Applies acquired skills and experience to complete basic and routine tasks. Continues to develop skills and expertise in functional area. May suggest improvements to existing processes and solutions to improve the efficiency of the team. Builds stable internal working relationships. Collaborate with Client Executives and sales leader to ensure work activities align with customer sales strategy. Meets quota/metric expectations for revenue, contact, and lead generation. Manages data for clients in company’s CRM, ensuring all communications are logged, information is accurate and documents are attached. Regularly update monthly forecast and respective activities associated to current and future pipeline. Maintain and expand Rackspace database of prospects. Attend periodic sales training and enablement sessions.

About Rackspace Technology

Rackspace Technology is the trusted operator of the full enterprise AI stack, from governed private cloud to AI inference and agents in production. From edge to core to cloud, we operate the infrastructure, data layer, and software integration to deliver business outcomes with the predictable cost, reliability, security, and compliance that regulated and mission-critical environments demand. We support customers in more than 120 countries with AI capabilities spanning private cloud, public cloud, applications, data and cyber resilience.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.